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Rabeeya  shaik, Customer Helpdesk (Technical specialist)

Rabeeya shaik

Customer Helpdesk (Technical specialist)·Gait Kuwait (Apple Premium Partner) KW

Kuwait

Bachelor's degree, retail management

Work experience

Total years of experience: 10 years, 7 months

Customer Helpdesk (Technical specialist)

July 2024 - Present

Gait Kuwait (Apple Premium Partner) KW

As Salimiyah, Kuwait

July 2024 - Present

• Provide technical support and troubleshooting for iPhone users via phone,
email, or chat.
• Assist with software updates, app installations, and device configurations.
• Diagnose and resolve hardware and software issues.
• Guide users through iPhone features and functionalities.
• Maintain documentation of user interactions and issues resolved.
• Collaborate with other support teams for escalated issues.
• Stay updated on the latest iPhone models and iOS features.
• Educate users on best practices for device security and maintenance.

Company industry:
Sales Outsourcing

Receptionist / Customer Care Executive

August 2020 - June 2024

6th Street.com ( Apparel Group

As Salimiyah, Kuwait

August 2020 - June 2024

• Handling queries and complaints via phone, email and general correspondence
• Coordinating with department, maintain appointment scheduled, meetings with staff
• Managing and updating customer databases.
• Collecting and reporting on customer feedback.
• Training and onboarding new call center agents.
• Handled 100+ calls on daily basis.
• Processing orders and payments.
• Arranging orders by qty from vendors.
• Upselling and cross‑selling.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Senior Sales Associate

March 2017 - August 2020

Apparel General Trading KW

As Salimiyah, Kuwait

March 2017 - August 2020

• Stockroom management
• Refilling stock and ordering required stock by giving information to line manager.
• Reporting to line manager for opening and closing procedures.
• Acting as an in charge in the absence of Assistant store Manager/store Manager.
• Displaying and merchandising new stock in store.
• Customer service oriented - product Knowledge
• Performing all delegated tasks by line manager
• Processing new deliveries etc.
• Petty cash management / supervising and delegating tasks to new staff.
• Stock take and inventory management.

Company industry:
Fashion & Apparel
Job role:
Sales

Food Court Cashier

November 2015 - February 2017

City

As Salimiyah, Kuwait

November 2015 - February 2017

• Product management.
• Refilling stock and ordering required stock by giving information to line manager.
• Reporting to line manager for opening and closing procedures.
• Supervising the stock display and required quantities / replenishments.
• Displaying and merchandising new stock in store.
• Customer service oriented - product Knowledge
• Prompt clearance of short dated/allocated.
• Correct pricing/checking of goods
• Petty cash management / supervising and delegating tasks to new staff.
• Stock take and inventory management.

Company industry:
Food & Beverage Production

Education

Immanuel institute of social sciences bangalore

July 2016

July 2016

Bachelor's degree, retail management

India

GPA (percentage): 80%

GPA (percentage): 80%

hard working & enthusiastic about learning new skills
View attachment

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Magento
Expert
Magento
Expert
Customer Service
Expert
Customer Service
Expert
Teams
Expert
Teams
Expert
Order
Expert
Order
Expert
Zendesk
Expert
Zendesk
Expert
magento
Expert
magento
Expert
Problem Solving
Expert
Problem Solving
Expert
Office Administration
Expert
Office Administration
Expert
Mail
Expert
Mail
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
customer service
Expert
customer service
Expert
Active listening
Expert
Active listening
Expert
communication skills
Expert
communication skills
Expert
Product knowledge
Expert
Product knowledge
Expert
Outlook
Expert
Outlook
Expert
Typing
Expert
Typing
Expert
Office Work
Expert
Office Work
Expert
Receptionist
Intermediate
Receptionist
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Front Office
Expert
Front Office
Expert
Data Entry
Expert
Data Entry
Expert
Call Center
Expert
Call Center
Expert
Sales
Expert
Sales
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
ADBA (Diploma)
Immanuel Institute of Social Science,Bengaluru
Jul 2016

Hobbies and interests

Badminton, Cooking, listening music

...