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Rachelle Lyn, Sales Representative / Customer Service Advisor

Rachelle Lyn

Sales Representative / Customer Service Advisor·Vodafone

Qatar

High school or equivalent, Administration And Business Administration

Work experience

Total years of experience: 7 years, 0 months

Sales Representative / Customer Service Advisor

March 2025 - Present

Vodafone

Doha, Qatar

March 2025 - Present

• Assisted customers with telecom products, plans, and services
• Delivered high-quality customer service and resolved inquiries efficiently
• Promoted and sold mobile plans, devices, and value-added services
• Achieved sales KPIs and contributed to team targets
• Handled billing issues, account updates, and technical support guidance
• Maintained strong customer relationships and retention

Company industry:
Telecommunications

Sales Associate / Beauty Advisor

January 2023 - March 2025

Abuissa Holding

Doha, Qatar

January 2023 - March 2025

• Welcomed customers and provided personalized product recommendations
• Demonstrated cosmetics and skincare products, explaining benefits and usage
• Achieved sales targets through effective customer engagement and upselling
• Prepared customized gift sets based on client preferences
• Maintained store presentation, merchandising, and stock organization
• Generated daily and monthly sales reports (Excel)
• Supported inventory management and POS operations

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service Associate

January 2022 - January 2023

Kidzania Doha

Doha, Qatar

January 2022 - January 2023

• Assisted customers and ensured a positive guest experience
• Managed customer inquiries and resolved issues efficiently
• Supported daily operations in a fast-paced environment
• Maintained high service standards and teamwork

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Store In Charge

January 2020 - January 2022

Anotah – Tawar Mall Branch

Doha, Qatar

January 2020 - January 2022

• Managed daily store operations and supervised sales staff
• Achieved sales targets through team leadership and customer engagement
• Ensured excellent customer service and handled escalations professionally
• Oversaw visual merchandising and maintained brand standards
• Managed inventory, stock control, and product replenishment
• Prepared sales reports and monitored store performance

Company industry:
Fashion & Apparel
Job role:
Sales

Sales Associate

April 2019 - October 2019

Green Wings

Doha, Qatar

April 2019 - October 2019

Company industry:
Retail & Wholesale
Job role:
Sales

Education

HubSpot Academy

January 2025

January 2025

High school or equivalent, Administration And Business Administration

Qatar

Philippine International Institute Qatar

October 2021

October 2021

High school or equivalent, Standardization And Certification

Qatar

Skills

Flexibility
Expert
Flexibility
Expert
Goal Development
Expert
Goal Development
Expert
Marketing
Expert
Marketing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Expert
Customer Service
Expert
sales coordination
Intermediate
sales coordination
Intermediate
operation
Expert
operation
Expert
typing
typing
order
Intermediate
order
Intermediate
sales representatives
Expert
sales representatives
Expert
accounting
Intermediate
accounting
Intermediate
marketing
Beginner
marketing
Beginner
problem solving
Intermediate
problem solving
Intermediate
teamwork
Expert
teamwork
Expert
customer interactions
Intermediate
customer interactions
Intermediate
associate training
Intermediate
associate training
Intermediate
microsoft powerpoint
Beginner
microsoft powerpoint
Beginner
retail
Intermediate
retail
Intermediate
merchandising
Intermediate
merchandising
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
POSITIVITY
Intermediate
POSITIVITY
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SALES
Intermediate
SALES
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English
Expert
Spanish
Beginner
French
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Effective Communication & Negotiation in Sales
LinkedIn Learning
Customer Relationship Management (CRM) Fundamentals
Food & Beverage (NC II)