Executive Assistant to Middle East Assurance Risk & Quality Partner
PricewaterhouseCoopers Dubai
Total years of experience :18 years, 6 Months
Email Management: Dealing proactively with incoming correspondence/enquiries e.g. mail, fax, responding as appropriate and ensuring the same is been responded within deadline provided. Taking ownership of all enquiries, resolving or escalating (or identifying alternative contacts) as appropriate.
Call management- Receive and screen incoming calls and visitors, determine which are priority matters, and inform the partner.
Proofread and finalise documents i.e. presentations, proposals and letters. Provide relevant back-up papers, researched information etc.
Compile agendas, prepare briefs, and circulate papers, in anticipation of meetings. Attend a variety of meetings in support to the partner, taking minutes, diarising for follow-up procedures/action as required
Liaised with management and staff regarding a wide range of ongoing matters. Monitor progress and ensure all actions and paperwork are co-ordinated in preparation for meetings in line with deadlines
Provided full admin support to team and to other colleague if they are on day off along with manage demanding diaries, ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure the best possible use of time and resolving clashes/conflicts appropriately/ formatting of financial statements.
Client database management and marketing assistance when needed. Keeping contact database up to date.
Organising and Supporting Quality Review/ Engagement Compliance Review team in Dubai on annual basis which includes flight booking, accommodation, hospitality, scheduling meetings with partners.
Providing monthly statistics and other key reports for Middle East Leadership meetings.
Travel arrangements and accommodation, planning full itineraries, where necessary arrange travel facilities, visas, and medical requirements etc. for guest, partners and directors.
Organised and planned a wide range of meetings, functions, lunches, conferences etc. both at internal and external venues. To liaise with internal/external contacts, IT requirements, visiting and vetting locations, catering requirements etc.
Assisted HR team with schedule of interview with Director and Managing Director.
Organised interviews for candidates applying for roles in the team.
Undertook a wide variety of administrative duties, e.g. record keeping, maintaining budget figures, expenses etc.
Involved and contributed with PA/ EA forum every week.
Email Management: Dealing proactively with incoming correspondence/enquiries e.g. mail, fax, responding as appropriate and ensuring the same is been responded within deadline provided. Taking ownership of all enquiries, resolving or escalating (or identifying alternative contacts) as appropriate.
Call management- Receive and screen incoming calls and visitors, determine which are priority matters, and inform the partner.
Proofread and finalise documents i.e. presentations, proposals and letters. Provide relevant back-up papers, researched information etc.
Compile agendas, prepare briefs, and circulate papers, in anticipation of meetings. Attend a variety of meetings in support to the partner, taking minutes, diarising for follow-up procedures/action as required
Liaised with management and staff regarding a wide range of ongoing matters. Monitor progress and ensure all actions and paperwork are co-ordinated in preparation for meetings in line with deadlines
Provided full admin support to team and to other colleague if they are on day off along with manage demanding diaries, ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure the best possible use of time and resolving clashes/conflicts appropriately/ formatting of financial statements.
Client database management and marketing assistance when needed. Keeping contact database up to date.
Organising and Supporting Quality Review/ Engagement Compliance Review team in Dubai on annual basis which includes flight booking, accommodation, hospitality, scheduling meetings with partners.
Providing monthly statistics and other key reports for Middle East Leadership meetings.
Travel arrangements and accommodation, planning full itineraries, where necessary arrange travel facilities, visas, and medical requirements etc. for guest, partners and directors.
Organised and planned a wide range of meetings, functions, lunches, conferences etc. both at internal and external venues. To liaise with internal/external contacts, IT requirements, visiting and vetting locations, catering requirements etc.
Assisted HR team with schedule of interview with Director and Managing Director.
Organised interviews for candidates applying for roles in the team.
Undertook a wide variety of administrative duties, e.g. record keeping, maintaining budget figures, expenses etc.
Involved and contributed with PA/ EA forum every week.
Manage all incoming calls and relay messages to entire ENBD-IB platform. Setting up of conference calls.
Co-ordinating with Internal Travel Desk to ensure all flights and hotel bookings are made for the Investment banking team along with Diary Management for Director. Ensure all approval are in place
Car Bookings for client meetings and ensure smooth running of office flow.
Manage and maintain delivery, collections and records of all booking, stationary orders/ office supplies and keep a stock check
Daily Distribution of incoming mail to all departments
Record and Deliver all invoices/reimbursement pertaining to Investment Banking/ Capital Market.
Back up for Personal Assistant to CEO during her absence.
Maintaining petty cash for the department.
Provide relevant back-up papers, researched information etc. Draft responses for signature by the Director or others where appropriate
Total control of the Director’s diary scheduling/rescheduling appointments, meetings etc. without reference. Ensure the Director is always in the correct place on time with all relevant papers. Book all travel arrangements and accommodation, planning full itineraries, where necessary arrange travel facilities, visas, medical requirements etc.
Organise a wide range of meetings, functions, lunches, conferences etc. both at internal and external venues which may involve influential contacts in both the UK and overseas. Liaise with internal/external contacts, visiting and vetting locations, agreeing dates, menus, prices etc.
Organise interviews for candidates applying for roles in the team.
Liaise with management and staff regarding a wide range of ongoing matters. Monitor progress and ensure all actions and paperwork are co-ordinated in preparation for meetings in line with deadlines
Compile agendas, prepare briefs, circulate papers, in anticipation of meetings. Attend a variety of meetings in support to the Director, taking minutes, diarising for follow-up procedures/action as required
Undertake research of detailed information on a wide variety of internal/external matters. Jobholder is given only a general brief and must produce detailed reports, summaries etc. deciding on relevant information to be included.
Monitor ongoing correspondence/reports highlighting pertinent items and bringing to the Director’s attention or dealing with personally, implementing any appropriate action.
Undertake a wide variety of administrative duties, e.g. record keeping, maintaining budget figures, expenses etc.
Initiate and maintain a first class filing system
Assisting HR team with schedule of interview with Director and Managing Director
Involving myself with PA/ EA forum every week.
Assisting senior managers with the day-to-day operational matters
Providing administrative support in the expansion plans of the International Dept.
Acting as the office manager to ensure efficiency and effectiveness within the office during G.M. absence.
Co-ordinating the nomination process for training courses, follow-up and documentation
Liaising with staff and internal departments
Schedule & organize meetings, Drafting & publishing events, Record keeping
Preparing Power Point Presentations
Making appointments, dealing with incoming e-mail, facsimiles and post
Taking dictation, writing letters and preparing various reports as require
Taking the minutes for the meeting and circulating the minutes in a timely manner
Liaising with clients and other staff
Book venues and hotels and make travel arrangements domestically and internationally as required
Verify and process customer applications
Ensure quality and deadlines are met
Performing additional responsibilities when required as assigned by officer, manager
Schedule & organize meetings
Drafting & publishing events
Record keeping
Dealing with clients and making sure that they are happy with the service provided to them
Providing administrative support for processing of deals.
Verify and process customer applications
Ensure quality and deadlines are met
Adherence to standard operational procedure.
Effective communication with other supervisor, officers and managers
Ensure professional communication skills are applied which contacting customer.
Performing additional responsibilities when required as assigned by officer, manager
Adherence to company policies
Involvement in special project and other responsibilities as required by man-agement
Assisting other departments.
Coordinating between the sales team and processing team to action customer request with the agreed SLA.
Handling reports for Amanah Products for the customer (Islamic product for HSBC)
Coordinating with various departments for Amanah metal trading for the customers
Liaising with Treasury department for the approval for rates for HIGH VALUE fixed deposit for the customer.
Handling queries of the customer related to the placing of fixed deposit
Ensuring that customer service is provided all the time.
Managing the distribution of work within the team, reviewing reports and authorized the same.
Preparation of the salary schedule which is to be sent to other banks.
Lasing with other banks for processing customer salary and transfer within the agreed SLA.
Printing and reviewing of exception reports.
Verifying of signature for the customer and external bank for processing of customer's salary and transfer
Processing of HIGH VALUE inward and outward salary and transfer for the customer within the agreed SLA.
Handling queries for the customer in regard with salary and transfers to other bank within the agreed SLA.
Coordinating with sales team and processing team
Processing of loans and account opening applications for the customer upon proper verification of documents as required for Audit Purpose.
Handling queries for the a/c opening and loan processing by providing proper customer service.
Preparation of daily MIS for processing team.
Preparation of daily MIS for error log for processing team.
Liaising with sales & processing team for action of the customer request within the agreed SLA.
Making calls to the customer for due payments on credit cards & loans
Receiving walk-in customer intending to make overdue payment on their liabilities.
Coordinating and following up with overseas agencies on SKIP / FRAUD / WRITE OFF cases.
Handling the release of police cases along with the help of Legal dept for the recovery cases.
Worked for compliance unit to review the customer transaction and confirming the same with proper authorization and verification.
Worked for cross sell department, selling of insurance product to the customer.