Racquel Araneta, Hostess

Racquel Araneta

Hostess

Fortnum and Mason, Al Khayatt Investment Company

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Bachelor of Science Hotel and Restaurant Management
Experience
15 years, 0 Months

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Work Experience

Total years of experience :15 years, 0 Months

Hostess at Fortnum and Mason, Al Khayatt Investment Company
  • United Arab Emirates - Dubai
  • March 2014 to April 2015

It is the job of a hostess to greet arriving guests, welcome them into the establishment and seat them.The responsibilities of the hostess include monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. And also it is essential for a hostess to have a good communication and inter-personal skills in order to deal with the clients. Hostess makes arrangement for parties and other occassion to be celebrated in the establishment.

Senior Hostess/Receptionist at shocho japanese restaurant and lounge
  • United Arab Emirates - Abu Dhabi
  • November 2008 to February 2014

The hostess is responsible for taking reservations by phone and in person. Answers all incoming accurately and with a friendly tone of voice. Welcome the guests in a friendly manner, escorts and seat them into their reserved or assigned table. Handling guests requests and complaints, if cannot be solve always informed the superiors. Always keep the guests informed about the restaurant promotions. Maintaining a good image and dressing well so that it reflects well on the restaurant. check the id's if needed for alcohol beverages.

waitress at Golden Tulip Hotel and Resort Al Jazira
  • United Arab Emirates - Abu Dhabi
  • April 2007 to October 2008

Taking orders and serving the customers with their respective dishes. Should be able to explain to the customers about the dishes.
Maintaining the good image and dressing well so that it reflects well on the restaurant.. Performing side work tasks and some cleaning. Handling cash, credit and checks..Being polite courteous and prompt. Inform the guests about the daily menus and specialties for the day.

Sales Representative at One World/Heatwaves
  • United Arab Emirates - Dubai
  • September 2006 to February 2007

Count money in cash drawers at the beginning of shifts to ensure the amount are correct and that there is adequate change. Greet customers entering establishments. Receive payments by cash, check, credit cards, vouchers or automatic debits. Answers customers question and provide information on procedure or policies. Maintain clean orderly checkout areas. Assists customers in locating specific items. Assists in other areas of store such as clean-up, shelf-stocking or keeping merchandise displayed in an orderly manner.

Commis Chef 1 at Luk Yuen Noodle House Inc., Makati Food Service Sys. Inc.
  • Philippines
  • February 2005 to July 2005

• Responsible for expediting the cooking process and preparing food according to the menu.
• Checking the product for freshness when the order arrives, then stocking of food items accordingly
• Responsible for being good judgment in regards of food safety and hygiene in order to protect the customers from food contamination
• Involves learning a lot of different skills in a short amount of time and then practicing those skills by implementing them in actual tasks throughout the kitchen.
• To carry out daily and weekly procedures, including temperature checks, food, labeling or dating and storage

Receiving Clerk/Inventory Clerk at Sizzler's Barbeque Restaurant, Makati Food Service Sys. Inc
  • Philippines
  • November 2003 to December 2004

• Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems..
• Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
• Processes and/or approves invoices for payment.
• Processes and documents returns as required following established procedures.
• Delivers items to requisitioning departments and obtains authorized signatures for accepted items
• Inspecting the received goods, making note of any damages and discrepancies, and immediately reporting the same.
• Maintaining a record of all received goods
• Proposing suggestions to the supervisor with regard to the documentation, storage and procurement of goods.
• Coordinating with the transporter and other workers of the organization for smoothly receiving of goods

Secretary at ECCO Printing Press Inc.
  • Philippines
  • January 2001 to September 2003

Tasks include word processing, drafting correspondence, appointment scheduling, organizing work schedules. Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries. Maintains customer confidence and protects operations by keeping information confidential. Telephone. Answering, call screening, visitor greeting. Contributes to team effort by accomplishing related results as needed.

Teacher Assistant at Holy Child Jesus Montessori
  • Philippines
  • June 1998 to May 2000

• Responsible for observing and monitoring student activity at all times.
• Assistant teacher duties may include keeping medical records or attendance rosters
• Maintain daily open communication with parents
• Maintain confidentiality
• Arrange a classroom environment in accordance to program goals and philosophy
• Maintain a safe and healthy environment
• Inspect and replace damaged or lost materials
• Attend in service and staff meeting
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips

Education

Bachelor's degree, Bachelor of Science Hotel and Restaurant Management
  • at Sienna college
  • March 1998

Specialties & Skills

Restaurants Management
Customer Interactions
Physical Inventory
Strong Interest Inventory
Inventory Valuation
customer service; inventory, administrative management, receiving clerk,commis/cook helper
Multi-Tasking skills
Time Management
Resourceful
Analytical Skills
Customer Service
Punctual

Languages

English
Expert

Training and Certifications

EFST Program (Certificate)
Date Attended:
September 2011
Valid Until:
September 2016

Hobbies

  • Browsing in the internet and reading
    Additional knowlegde