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Racquel Araneta, Hostess

Racquel Araneta

Hostess·Fortnum and Mason, Al Khayatt Investment Company

United Arab Emirates

Bachelor's degree, Bachelor of Science Hotel and Restaurant Management

Work experience

Total years of experience: 15 years, 0 months

Hostess

March 2014 - April 2015

Fortnum and Mason, Al Khayatt Investment Company

Dubai, United Arab Emirates

March 2014 - April 2015

It is the job of a hostess to greet arriving guests, welcome them into the establishment and seat them.The responsibilities of the hostess include monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. And also it is essential for a hostess to have a good communication and inter-personal skills in order to deal with the clients. Hostess makes arrangement for parties and other occassion to be celebrated in the establishment.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Senior Hostess/Receptionist

November 2008 - February 2014

shocho japanese restaurant and lounge

Abu Dhabi, United Arab Emirates

November 2008 - February 2014

The hostess is responsible for taking reservations by phone and in person. Answers all incoming accurately and with a friendly tone of voice. Welcome the guests in a friendly manner, escorts and seat them into their reserved or assigned table. Handling guests requests and complaints, if cannot be solve always informed the superiors. Always keep the guests informed about the restaurant promotions. Maintaining a good image and dressing well so that it reflects well on the restaurant. check the id's if needed for alcohol beverages.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

waitress

April 2007 - October 2008

Golden Tulip Hotel and Resort Al Jazira

Abu Dhabi, United Arab Emirates

April 2007 - October 2008

Taking orders and serving the customers with their respective dishes. Should be able to explain to the customers about the dishes.
Maintaining the good image and dressing well so that it reflects well on the restaurant.. Performing side work tasks and some cleaning. Handling cash, credit and checks..Being polite courteous and prompt. Inform the guests about the daily menus and specialties for the day.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales Representative

September 2006 - February 2007

One World/Heatwaves

Dubai, United Arab Emirates

September 2006 - February 2007

Count money in cash drawers at the beginning of shifts to ensure the amount are correct and that there is adequate change. Greet customers entering establishments. Receive payments by cash, check, credit cards, vouchers or automatic debits. Answers customers question and provide information on procedure or policies. Maintain clean orderly checkout areas. Assists customers in locating specific items. Assists in other areas of store such as clean-up, shelf-stocking or keeping merchandise displayed in an orderly manner.

Company industry:
Retail & Wholesale
Job role:
Sales

Commis Chef 1

February 2005 - July 2005

Luk Yuen Noodle House Inc., Makati Food Service Sys. Inc.

Philippines

February 2005 - July 2005

• Responsible for expediting the cooking process and preparing food according to the menu.
• Checking the product for freshness when the order arrives, then stocking of food items accordingly
• Responsible for being good judgment in regards of food safety and hygiene in order to protect the customers from food contamination
• Involves learning a lot of different skills in a short amount of time and then practicing those skills by implementing them in actual tasks throughout the kitchen.
• To carry out daily and weekly procedures, including temperature checks, food, labeling or dating and storage

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Receiving Clerk/Inventory Clerk

November 2003 - December 2004

Sizzler's Barbeque Restaurant, Makati Food Service Sys. Inc

Philippines

November 2003 - December 2004

• Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems..
• Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
• Processes and/or approves invoices for payment.
• Processes and documents returns as required following established procedures.
• Delivers items to requisitioning departments and obtains authorized signatures for accepted items
• Inspecting the received goods, making note of any damages and discrepancies, and immediately reporting the same.
• Maintaining a record of all received goods
• Proposing suggestions to the supervisor with regard to the documentation, storage and procurement of goods.
• Coordinating with the transporter and other workers of the organization for smoothly receiving of goods

Company industry:
Catering, Food Service, & Restaurant
Job role:
Purchasing and Procurement

Secretary

January 2001 - September 2003

ECCO Printing Press Inc.

Philippines

January 2001 - September 2003

Tasks include word processing, drafting correspondence, appointment scheduling, organizing work schedules. Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries. Maintains customer confidence and protects operations by keeping information confidential. Telephone. Answering, call screening, visitor greeting. Contributes to team effort by accomplishing related results as needed.

Company industry:
Publishing
Job role:
Secretarial

Teacher Assistant

June 1998 - May 2000

Holy Child Jesus Montessori

Philippines

June 1998 - May 2000

• Responsible for observing and monitoring student activity at all times.
• Assistant teacher duties may include keeping medical records or attendance rosters
• Maintain daily open communication with parents
• Maintain confidentiality
• Arrange a classroom environment in accordance to program goals and philosophy
• Maintain a safe and healthy environment
• Inspect and replace damaged or lost materials
• Attend in service and staff meeting
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Sienna college

March 1998

March 1998

Bachelor's degree, Bachelor of Science Hotel and Restaurant Management

Philippines

Skills

Restaurants Management

Expert

Customer Interactions

Expert

Physical Inventory

Expert

Strong Interest Inventory

Expert

Inventory Valuation

Expert

customer service; inventory, administrative management, receiving clerk,commis/cook helper

Expert

Multi-Tasking skills

Expert

Time Management

Expert

Resourceful

Expert

Analytical Skills

Expert

Customer Service

Expert

Punctual

Expert

Restaurants Management

Expert

Customer Interactions

Expert

Physical Inventory

Expert

Strong Interest Inventory

Expert

Inventory Valuation

Expert

Languages

English

Expert

Training and Certifications

Certifications
EFST Program
SYSCOM COLLEGE
Sep 2011 - Sep 2016

Hobbies and interests

Browsing in the internet and reading

Additional knowlegde