Business Technology Specialist
Halwani Bros Company
Total years of experience :13 years, 4 Months
1. Work closely with the Sales dept, supply chain to provides technical support of key users.
2. Assist in the development of environment profitability, growth, and attaining sales and operational objectives
3. Assist in developing standard policies and procedures to support methods and metrics.
4. Solve daily issues through the system.
5. Generate all business reports using company standard reporting tools to full fill user needs (Microsoft Dynamics AX 2009).
6. Support the implemented core business applications to ensure smooth operating.
7. Conduct impact analysis on new releases of existing software so that changes required for business reasons are implemented as part of a planned and approved process.
8. Implement, support, and enhance core business application updates and upgrades.
9. Produce user documentation and training plans so that delivered solutions can be used effectively.
10. Conduct, lead, or assist in the testing of software modules and systems within the required design framework.
11. Technical support for Merchandising through the visits basis system.
12. Technical support for Cash-Van through the sales buzz system.
1. Helping to solve salesman's motion problems by providing technical support through MS Dynamic AX 2009.
2. Work closely with the Sales dept, supply chain to 3. provides technical support of key users.
Providing technical support to all different departments to achieve growth, productivity, profitability, sales, and operational goals.
4. Assist in developing sales systems.
5. Provide support to the sales dept through handheld application and sales.
6. Technical support for Merchandising through the visits basis.
7. Technical support for Cash-Van through the sales buzz system.
1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
2. Train computer users.
3. Maintain the daily performance of computer systems.
4. Respond to email messages for users seeking help.
5. Guide users through the problem-solving process.
6. Install, modify, and repair computer hardware and software.
7. Resolve technical problems with Local Area Networks (LAN).
Install computer peripherals for users.
8. Follow up with users to ensure the issue has been resolved.
1. previse the efficient operations of reception including check-in/out procedures.
2. support team members in handling guest requests and inquiries to ensure a positive outcome is achieved.
3. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests or other departments.
4. Demonstrate a high level of customer service at all times.
5. Necessary to perform daily duties.
6. Monitor the appearance, standards, and performance of the front office team with an emphasis on training and teamwork.
7. Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
8. Follow and adhere to company brand standards.
9. Assist other departments wherever necessary and maintain good working relationships with team members.
1. Entering customer and account data from source documents within time limits.
2. Print daily reports