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Raed Daban, Systems Engineer

Raed Daban

Systems Engineer

STC, Solution (STCS)

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Computer & Information Technologey
Experience
18 years, 11 Months

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Work Experience

Total years of experience :18 years, 11 Months

Systems Engineer at STC, Solution (STCS)
  • Saudi Arabia - Riyadh
  • My current job since December 2015

• Openstak Virtual cloud computing (Product: Blauvelt). Mange, install and configure customers Instances
• VM remote support based on VMware.
• Support Exchange Server (Customer exchange hosted in cloud based).
• Trouble shoot mail problem hosting in Linux and Windows.
• Modify & Configure all DNS quarry.
• A good support on iron port and smarter-mail.

MRS (Manage Routing Service) & Support Team Leader at STC, Solution (STCS)
  • Saudi Arabia - Riyadh
  • July 2014 to December 2015

• Troubleshooting the customer WAN & LAN connectivity issue.

• Configuring customer router as per request.

• Dealing with customer & account manager complaints and request.

• Follow up with team \[Tear 1&2\] regarding issues and complain.

• Escalated any delay ticket and follow with concern group.

• Answer for all customer calls coming on escalation mobile (complain & request).

• Follow up with all account manager requests and escalated if needed.

Network & System Operation Engineer at AWAL IT Services
  • Saudi Arabia - Riyadh
  • February 2010 to July 2014

• Support Exchange server and trouble shoot mail problem hosting in Linux and windows
• Modify, configure & apply all DNS quarry.
• A good support on iron port and smarter-mail.
• Dealing with various WAN Media technologies (DSL, SHDSL, Microwave links, Fiber Optics).
• Dealing with ticket includes any problem of Cisco routers configuration and troubleshooting.
• Dealing with Secure VPN and unsecure tunnels to connect between customer branches.
• Support customer problem starting from ADSL & Router configuration up to solve the Complaint
• Implementing and publishing MRTG web pages for customer link (internet and data).
• Troubleshooting Complex Application and WAN optimization issues on a daily basis through interacting via the Ticketing system or via the phone directly.

Call Center Quality Engineer at AWAL IT SERVICE
  • Saudi Arabia - Riyadh
  • August 2008 to July 2010

Monitoring the Help desk Calls and correction of their Mistakes.
Trainer of the new Help desk Agents.
Providing online technical support to Dialup and ADSL users in Arabic & English.

Technecal Engineer (Network Opration Center) at Awalnet
  • Saudi Arabia - Riyadh
  • August 2006 to July 2008

Providing online technical support to Dialup and ADSL users in Arabic & English.
Trouble shooting Dial up and ADSL user's problem.
Configure all kind of ADSL modems.
Installation & Maintenance of Win XP and Win Vista on Intel based machine.
Interaction with multi language customers (Arabic, English).

Data Entry, network Operator , Custemer service at IST(information and system technolagy)
  • Saudi Arabia - Riyadh
  • July 2005 to July 2006

i was work on the call center as a custemer sirvice and data entry, also i was work as a network operator on the same comany

Education

Bachelor's degree, Computer & Information Technologey
  • at Quds Open University
  • January 2009

University: Al-Quds Open University on 4th Year. Faculty: Computer & Information Major: Computer Information Technology.

Specialties & Skills

Cisco
+Endorse 0
Linux
+Endorse 0
Data Entry
+Endorse 0
Routers
+Endorse 0
AL
+Endorse 0
Network Operator
+Endorse 0
Network Engineer
+Endorse 0
System Engineer
+Endorse 0
Excell
+Endorse 0
Samsung OS devloping
+Endorse 0

Languages

English
Expert

Memberships

AWAL IT
  • STC - Service Providor
  • August 2006
STC Solution
  • Systems Engineer
  • July 2014

Training and Certifications

vSphere VMware 6 Foundations (Certificate)
Date Attended:
March 2017
MCSA Windows Server 2008(Active Directory, Network Infrastructure and Server Administrator) (Certificate)
Date Attended:
June 2011
HP store virtual 4000 storage administration and configuration (Certificate)
Date Attended:
March 2014
Designing HP enterprise storage solution (Certificate)
Date Attended:
March 2014
Time & Priority Management (Training)
Training Institute:
New Horizon
Date Attended:
May 2007
Duration:
12 hours
The Art Of Effective Customer Care (Training)
Training Institute:
New Horizon
Date Attended:
May 2007
Duration:
12 hours
Mastering Effective Communication Skills (Training)
Training Institute:
New Horizon
Date Attended:
May 2007
Duration:
12 hours
ITIL course (Training)
Training Institute:
Abad Networks
Date Attended:
May 2012
CCNA & CCNP course (Training)
Training Institute:
Abad Networks
Date Attended:
September 2012
Duration:
35 hours
HP blead system Networking (Training)
Training Institute:
Global Knowledge
Date Attended:
June 2013
Duration:
20 hours
Architecting multi-site HP storage solutions (Training)
Training Institute:
Global Knowledge
Date Attended:
June 2013
Duration:
20 hours
Microsoft hyper V configuration and monitoring (Training)
Training Institute:
Global Knowledge
Date Attended:
October 2016
Duration:
40 hours
Microsoft Exchange 2013 configuring and monitoring (Training)
Training Institute:
Global Knowledge
Date Attended:
December 2016
Duration:
40 hours
VMware vSphere: Install, Configure, Manage [V6.5] (Training)
Training Institute:
Global Knowledge
Date Attended:
February 2017
Duration:
40 hours

Hobbies

  • Drawing