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Rael Mbithi, Waitress

Rael Mbithi

Waitress·Nikki Beach Dubai (Tasha’s Group)

United Arab Emirates

High school or equivalent, Art History And Tourism

Work experience

Total years of experience: 4 years, 6 months

Waitress

January 2024 - Present

Nikki Beach Dubai (Tasha’s Group)

Dubai, United Arab Emirates

January 2024 - Present

■ Deliver premium, personalised guest service across all dining areas of a world-renowned luxury beach club.
■ Drive additional revenue through effective upselling of food, beverages, and premium packages.
■ Coordinate efficiently with kitchen and bar teams to ensure accurate, timely order delivery.
■ Uphold strict cleanliness, hygiene (HACCP), and presentation standards at all times.
■ Handle POS transactions and cash management with accuracy using SevenRooms.
■ Cultivate lasting guest relationships, turning first-time visitors into loyal repeat customers.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

WAITRESS

August 2022 - September 2024

SAROVA SALTLICK SAFARI LODGE | TAITA HILLS

Mwatate, Kenya

August 2022 - September 2024

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waitress

August 2023 - December 2023

Masha and Bear Restaurant

Dubai, United Arab Emirates

August 2023 - December 2023

■ Provided fine-dining table service including professional wine presentation and multi-course meal service.
■ Guided guests through menus with expert food and beverage pairing recommendations.
■ Maintained elegant table settings and five-star service standards throughout every shift.
■ Delivered personalised guest experiences, consistently achieving high guest satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waitress

January 2022 - January 2023

Sarova Saltlick Game Lodge

Mombasa, Kenya

January 2022 - January 2023

■ Delivered efficient, friendly service in a high-volume international hospitality environment.
■ Increased per-table revenue by actively upselling menu items and daily specials.
■ Maintained HACCP food safety and hygiene standards consistently.
■ Supported team operations during peak service periods with a calm, solutions-focused attitude.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Tsavo Institute of Technology | Voi

February 2023

February 2023

High school or equivalent, Art History And Tourism

Kenya

courses: Diploma: Food & Beverage Eyewitness Computer Systems | Mwatate, Kenya Computer Literacy

Tsavo Institute of Technology

January 2021

January 2021

Bachelor's degree, Hospitality And Environmental Management

Kenya

Kajire Girls’ High School

December 2020

December 2020

High school or equivalent, high school diploma

Kenya

GPA (percentage): 70%

GPA (percentage): 70%

| Passed with honors

Kajire High School

January 2020

January 2020

High school or equivalent, Art History And Tourism

Kenya

Skills

Food Service
Expert
Food Service
Expert
Team Player
Expert
Team Player
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Service
Expert
Customer Service
Expert
Waitress
Expert
Waitress
Expert
CASHIER
Expert
CASHIER
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
POS
Expert
POS
Expert
SAFETY
Expert
SAFETY
Expert
COMPUTER SKILLS
Beginner
COMPUTER SKILLS
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MICROCOMPUTERS
Beginner
MICROCOMPUTERS
Beginner
communication skills
Expert
communication skills
Expert
teamwork
Expert
teamwork
Expert
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINE DINING EXPERIENCE
Intermediate
FINE DINING EXPERIENCE
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HAZARD ANALYSIS AND CRITICAL CONTROL POINTS HACCP
Intermediate
HAZARD ANALYSIS AND CRITICAL CONTROL POINTS HACCP
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English

Expert

Swahili

Beginner

Training and Certifications

Certifications
Fire Safety Training
Basic Food Safety Training (BFST)
HACCP Food Safety Certification

Hobbies and interests

Service
Dining,