Senior Protection Assistant – Public information and external relations
United Nations High Commissioner for Refugees - Other locations
Total years of experience :12 years, 7 Months
-Focal point for public information and external relations
•Update visibility material and make sure they reflect the latest donors and are installed in UNHCR office, reception center and development centers.
•Update thematic and operational fact sheet on quarterly basis unless advised otherwise.
•Gather content from missions (pictures and video's) and highlight any potential human-interest story.
•Coordinate for field missions/VIP field missions and create the agenda of the mission.
-Protection tasks:•Provide protection support to POC's by monitoring and assessing their situation by conducting interviews, provide direct counseling to persons of concern and conduct Joint field visits with field monitors to identify trends, protection concerns and security issue and support the return response through household visits to conduct protection interviews with refugees
•Respond to, mitigate the risk of, and report on collective evictions by providing direct counseling, assess the needs, and refer cases of refugees at risk of eviction for relevant assistance, Advocate with actors involved, monitor the evicted cases by tracking their movement and provide reports
•Focal point for Protection Cash Assistant by organizing monthly meeting and chair the multi-functional panel to asses cases, Coordinate/monitoring with partners and other UNHCR unit to improve identification and implementation.
•Focal point for onward movement by counseling refugees on the risks and conduction interviews with those to attempt to travel. In addition, providing highlights and trends to the management.
-Education tasks: Compile, organize and follow up on the education referrals received by UNHCR colleagues and monitor the follow up done by partners.
-Contribute to mass information material: ensuring that the mass information materials (leaflets, brochures, and website) are updated and Laisse with relevant colleagues in different sectors to ensure that the information used is
correct.
Assist in the implementation of registration strategies and methodologies.
• Provide counseling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
• Maintain accurate and up-to-date records and data related to all individual registration cases.
• Identify persons with specific needs and ensure timely referral to protection follow-up as required.
• Collaborate with protection staff and/or partners in the delivery of assistance and programming, including the provision of identity and entitlement documentation.
• Draft correspondence and reports relating to registration activities in the Operation.
• Provide statistics and draft reports related to registration data.
• Act as interpreter and translator when needed.• Draft and submit reports and statistics related to registration
• Conduct registration interviews in accordance with local SOPs and registration standards.
• Respond to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
• Maintain accurate and up-to-date records and data related to all individual registration cases.
• Identify persons with specific needs and ensure timely referral to protection follow-up as required.
• Collaborate with protection staff and/or partners in the delivery of assistance and programming, including the provision of identity and entitlement documentation
• Act as interpreter and translator when needed.
• Perform other related duties as required.
• Establish and improve the reputation of the hotel by offering a personalized style of service as per the hotel standards and operating procedures.
• Timely attend to all the telephone calls and answer clients’ queries.
• Responsible for typing the Banquet and Sales correspondence.
• Compose, publish and distribute Banquet event order.
• Coordinate with the management and other heads of the department and assist in carrying out special requirements and duties.
• Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.
• Sending Banquet event proposals to the clients and maintaining contact with them.
• Develop and maintain positive working relationships with others, and support the team to reach common goals.
• Ensure prompt responses for all inquiries through telephone, fax, and emails.
• Ensure that all the administrative documents are prepared for all sales tasks.
• Act as a liaison between all related resort departments and the host of the function.• Responsible to attend periodic sales meetings and circulate minutes of the meetings and regular follow up's.
• Maintain the entire sales correspondence database.
• Maintain departmental reports and procedures.
• Maintain all client information and folders.
• Coordinate with Banquet operations on a timely basis to ensure complete customer satisfaction.
• Create events and manage all the setups.
• site selection and contract negotiation.
• On-site program management to coordinate and supervise all activities and functions included in the program.
• Produce presentations to potential clients.
• Provided creative design, styles, and themes for each event.
• Arranged furniture rentals, floral arrangements, catering, staffing, seating, and audio-visual needs.
• Coordinated and planned themed events such as birthdays, romantic
dinners, and Sohour nights.
• Responsible for the collection and distribution of materials and supplies for the company.
• Apply standard operating procedures, in particular, relating to safety and security in the storehouse.
• Supervise all the operational activities related to the company’s small and large-scale purchasing.
• Manage all working relationships with the various raw-materials suppliers.
• Supervise the work performance of the company’s laborers.
it is a one-year diploma where we learned how to fix the loose items in a certain space. During the learning process, we did projects for a hotel room and restaurant where we had to furnish them in an appropriate and space saving.
Restaurant management, hotel management