Tier three Technical Support Engineer
Pandora R&D Labs(India), Panterra networks (U.S.A).
Total years of experience :12 years, 6 Months
Unified Communication products support, network support and voip support through emails, Instant Messenger and on-call support.
ICT/ELV Project Engineer,
Contract management, Supply Chain Management,
Business Development,
Project Management
Sales
• Troubleshooting all networking problems to ensure minimum downtime and maximum availability of network.
• Preparing documents related to procedures, support information, guidelines necessary for a formal handover of operational management and support.
• Enhancing networks by making use of network activity information.
• Assisting in design & implementation of the network (LAN and troubleshooting network problems
• Suggesting improvements in operations & processes to make the system foolproof launches.
• Recognized for identifying opportunities and submitting requirements to solution providers for tactical improvements in troubleshooting guides and quick fix techniques during service disruption.
Trainer for VOIP technology related to Cisco products.
2008 B.Tech in ECE Syed Hashim College of Science & Technology 60%
2003 12th Maths and Science St. Mary's Junior College 83%
2001 10th St. Domnic's High School 70%