Raffi Kouzoudjian

 Comprehensive knowledge of banking products, transactions and services. Example: Creating accounts, CIFs, Passbooks, Cheque books, Cards,
Deposits, withdrawals, requests including Inward/outward LC, LG,
Securities etc…
 Working as an active member in the Customer Service Management department as senior software developer/ System Analyst.
 Assisting in managing, organizing, and putting action plans for the department
 Conducting presentations and demos for different modules for internal clients.
 Assign tasks to team members and monitor work progress.
 Follow up the correct execution of the plan
 Assure the quality of development and deliverables
 Communicating with other departments.
 Responsible of analyzing clients’ business requirements and internal enhancements.
 Preparing Functional and Technical Analysis of new requirements.
 Solutions designing and writing/validating technical specification documents.
 Going on missions to implement projects on sites.
 Software development using PowerBuilder as programming tool and Oracle and Sybase for backend development.

 Working as a Programmer using Progress 4GL language in developing
different business applications for Insurance companies and Banks.
 Preparing queries and reports.
 Providing technical support, analyzing customers’ request, proposing
solutions and modifications by preparing specification documents.