Technical Support Engineer
Mphasis Limited
Total years of experience :1 years, 10 Months
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Customer Focus:
Attending to customers and service management
Managing customer’s feedback
Conversion, Add-On Sale, Cross Selling & Up Selling
After sales follow-up
Managing Customer Loyalty Programme - TIC
Handling customer complaints
Customer approaches like Discount/ Exchange/ Return & Refund Policy
Sales Target & Financial Results:
Achieve sales target set by the management
Handling Billing & Cashiering with accuracy
Handling petty cash, payments & receipts
Inventory Management:
Inventory control and management
Managing stock movement
Documentation & stock verification
Handling various internal transfers/ returns with required legal documentations
Follow-up with Merchandising for Stock replenishments
Inventory accountability
Co-ordinate with various Boutiques / Department / Department Heads in regard to receiving of Merchandise
Carry our physical verification of inventory occasionally / as desired by the management from time to time
Level of Stock:
Maintain the inventory levels ad liaise with Boutique Manager, Merchandise Department or any other relevant department for the category allotted to executive
Visual Merchandising:
Display merchandise aesthetically in the Boutique
Ensuring a right mix in the window display eg. Color co-ordination, theme based display etc.
IT:
Well versed with Microsoft Office
Handling the latest Retail software
Preparing Daily Sales Report (DSR) and Daily Business Report (DBR)
Preparing MIS
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