Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Raghed Mousa, Customer Experience & Retention Manager

Raghed Mousa

Customer Experience & Retention Manager·Precision Wellness,

United Arab Emirates

High school or equivalent, na

Work experience

Total years of experience: 8 years, 5 months

Customer Experience & Retention Manager

April 2025 - Present

Precision Wellness,

Dubai, United Arab Emirates

April 2025 - Present

Manage customer experience, sales, and retention across wellness, fitness, clinic,
and laboratory services, ensuring smooth operations and high client satisfaction.
● Coordinate with clinics, laboratories, wellness, and fitness teams to ensure
seamless service delivery and an exceptional client journey.
● Handle and follow up on insurance claims, ensuring proper documentation and timely
processing.
● Drive sales of wellness, fitness, clinic, and lab services through Instagram,
Snapchat, WhatsApp, webmail, e-commerce platforms, and on-site
promotions/events.
● Raise purchase requisitions (PR) for center and e-store supplies, ensuring timely
replenishment.
● Develop, implement, and maintain SOPs to standardize operations and maintain service
quality.
● Conduct weekly team training and onboarding to enhance sales skills, service quality,
and client retention.
● Generate monthly reports on new client purchases, e-store sales, and team performance
to drive business decisions.
● Assign leads and tasks, monitor CRM activities (Odoo, Zenoti), and streamline
invoicing/reporting (Netsuite, Practo, Wims).
● Resolve escalated client issues, ensuring high satisfaction and long-term retention.
Company industry:
Corporate Management Office
Job role:
Medical, Healthcare, and Nursing

Membership Consultant

February 2025 - March 2025

Fitsocial

Dubai, United Arab Emirates

February 2025 - March 2025

Achieved a record milestone as the first and only consultant to reach AED 100K in sales
within 28 days.
● Drives membership sales through relationship-based selling and outreach.
● Engages in member retention by delivering exceptional service.
● Handles inquiries, conducts facility tours, and presents membership options.
● Manages appointments, resolves member concerns, and builds client relationships.
● Utilizes Perfect Gym CRM to track leads, schedule classes, and convert prospects into
members.
Company industry:
Sports & Outdoor Activities
Job role:
Sales

Membership Consultant

February 2024 - March 2025

Fit Social Gym,

February 2024 - March 2025

• Achieved a record milestone as the first and only consultant to reach AED 100K in sales
within 28 days.
• Drives membership sales through relationship-based selling and outreach.
• Engages in member retention by delivering exceptional service.
• Handles inquiries, conducts facility tours, and presents membership options.
• Manages appointments, resolves member concerns, and builds client relationships.
• Utilizes Perfect Gym CRM to track leads, schedule classes, and convert prospects into
members.
Job role:
Sales

Call Center Agent

January 2020 - December 2024

Ethos Integrated Solutions LLC & REACH,

Dubai, United Arab Emirates

January 2020 - December 2024

• Delivered client satisfaction surveys for banking and telecom sectors, documenting
feedback confidentially.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

GX Manager & Customer Service Executive

March 2023 - January 2024

Fit Social Gym,

Dubai, United Arab Emirates

March 2023 - January 2024

• Managed class scheduling, freelancer coordination, and monthly payroll.
• Oversaw personal trainer schedules, PT sessions, and membership management via PGM.
• Led customer service operations, resolving inquiries and enhancing client experience.
• Tracked sales, updated daily reports, and optimized revenue growth.
• Supervised guest pass conversions, driving membership and PT sales.
• Maintained digital presence, responding to inquiries across multiple platforms.
Company industry:
Administration Support Services
Job role:
Sales

Back Office Executive

March 2022 - January 2023

Majid Al Futtaim

Dubai, United Arab Emirates

March 2022 - January 2023

• Managed after-sales complaints for Carrefour branches, liaising with various departments
(stores, couriers, suppliers).
• Handled customer refund eligibility and processed refund requests.
• Accumulated and documented refunded customer details for record-keeping.
Company industry:
Retail & Wholesale
Job role:
Administration

Live Chat Agent

February 2022 - March 2022

Majid Al Futtaim

Dubai, United Arab Emirates

February 2022 - March 2022

• Provided real-time customer support via WhatsApp for Yellow Messenger Website.
• Addressed customer inquiries using professional scripts in both English and Arabic.
• Escalated complex complaints to the appropriate teams while maintaining a high level of
professionalism.
• Assisted customers via email (MS Webmail) and escalated unresolved issues to tickets.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Social Media Specialist

February 2022 - March 2022

Majid Al Futtaim

Dubai, United Arab Emirates

February 2022 - March 2022

• Engaged with customers via Twitter, Facebook, and Instagram, addressing their concerns
and inquiries.
• Used Sprinklr to manage communications for clients across the UAE, Bahrain, Kuwait, and
Oman.
• Stayed up to date with promotions, campaigns, and branch updates.
• Provided solutions and responses using professional scripts in Arabic and English.
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Customer Service Specialist

September 2021 - November 2021

Majid Al Futtaim

Dubai, United Arab Emirates

September 2021 - November 2021

• Assisted customers through inbound and outbound calls, providing support for
after-sales issues.
• Educated customers on procedures and ensured timely resolution of concerns.
• Maintained a high level of customer satisfaction and ensured a positive customer
experience.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Document Controller

January 2021 - March 2021

Meraas Builder & Developer,

Dubai, United Arab Emirates

January 2021 - March 2021

• Managed project documentation, ensured compliance with standards, and supported
timely reporting.
Company industry:
Construction & Building
Job role:
Administration

CAPI Interviewer

March 2017 - February 2018

Greenland Market Research & Consultancy,

Sharjah, United Arab Emirates

March 2017 - February 2018

• Conducted face‑to‑face interviews for premium brands, gathering insights to improve
customer experience.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Survey Representative

January 2016 - December 2016

Feedback Market Research (MENA),

Sharjah, United Arab Emirates

January 2016 - December 2016

• Conducted customer satisfaction surveys for government projects, maintaining
professionalism and accuracy.
Company industry:
Marketing
Job role:
Marketing and PR

Education

NCS

January 2018

January 2018

High school or equivalent, na

United Arab Emirates

GPA (percentage): 86%

GPA (percentage): 86%

2018

Skills

CUSTOMER RETENTION
Expert
CUSTOMER RETENTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PURCHASING
Expert
PURCHASING
Expert
SALES
Expert
SALES
Expert
SELLING TECHNIQUES
Expert
SELLING TECHNIQUES
Expert
WEBMAIL
Expert
WEBMAIL
Expert
BACK OFFICE
Expert
BACK OFFICE
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
SNAPCHAT
Intermediate
SNAPCHAT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
WEBMAIL
Intermediate
WEBMAIL
Intermediate
WHATSAPP
Intermediate
WHATSAPP
Intermediate
Administration
Expert
Administration
Expert
Insurance
Intermediate
Insurance
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Customer Care
Expert
Customer Care
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management
Intermediate
Management
Intermediate
Call Center
Expert
Call Center
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Multiple Appreciation Certificates for Extraordinary Service & Support
Appreciation Certificate for Participation in Women's Health Program
Multiple Appreciation Certificates for Outstanding Performance/Overachievement
Matrix Ride (Indoor Cycling CXP)
Matrix Ride (Indoor Cycling CXP)

Hobbies

  • painting, Art
    NA