Sales Executive
North Tours LLC
Total years of experience :4 years, 8 Months
Providing quotations for both FIT's and Corporate clients for different excursions.
Handling all reservations and booking related inquiries regarding the cost and itinerary through emails, Calls and face to face meeting.
It includes handling inquiries for complete packages and single tours
Coordinating and assisting with contracting team to provide clients with multiple option for their stay in Dubai.
Ensuring that complete detail are recorded according to the SOPs of the company.
Keep fully up to date with the latest information regarding future availability and current status of
all excursions and packages.
Keep in contact with clients before, during and after the sale in order to increase chances for repeat business.
Build and maintain relationship with current and prospective clients/agents in the market to generate new business.
Follow up with clients for payment and generating invoice for online payment.
Major Clients
Dubai Metro
Blue Ocean Strategy Australia
Ca Lo Event FZE
Kuehne+Nagel Dubai
MIDDLE EAST FUJI LLC
Peeraj Group
Dubai Aerospace Enterprise
Mashriq Bank
TÜV NORD CERT GmbH Germany
Semex Canada
Westford School of Management, Sharjah
Coins Global
Providing high quality of services to customers within the defined SOPs of the company, keep up to date with the latest information with respect to the products, policies and procedures, and handling customer queries and complaints by using Customer Relationship Management (CRM) and Communication Service Provider (CSP). Resolve product or services problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution, identifying opportunities to up-sell company new services or offering and maintaining other monthly KPI etc.
Assisting Office Manager and other staff in managing numerous activities of the executive office, including writing correspondence, emailing, handling visitors, answering and routing incoming calls, lead generation, data entry, office documentation, writing business letters, reports, office memos, order office supplies and equipment, handling customers request, queries and complaint etc.
Assisting the sales and marketing Executive in formalizing and scheduling daily report and developing new marketing methods. Also assist team in developing Marketing Campaigns, Planning, Advertising, Public Relations, and Research and assist them in executions of daily plans.
To perform all sales related activities for existing and potential customers to achieve the assigned financial targets. This also includes cross selling of all insurance products and services, handling customer enquiries and delivering excellent service through communication and team work.
Academic projects • Write and present project on Communication and Interpersonal Skills at the Workplace. • Write and present career management project on habit number 06 synergy. • Research paper on “Creating customer loyalty through service customization” • Write and present a complete business plan in entrepreneurship fair 2014. • Report on financial analysis of automobile industry of Pakistan. • Strategic management project on Ufone Pakistan Awards, certificates and achievement • Got 3rd position in business plan competition 2014 • Got certificate for organizing Entrepreneurship Fair 2014 • Sales Training certificate in June 2012 from Jubilee Life Insurance Company Ltd. RWP • Got 5th and 8th position in university hiking competition 2012 and 2013-14 respectively • Got certificate for Basic course of paragliding from “Shaheen Air Adventures Pakistan” • Got certificate for Basic course of paragliding from “Shaheen Air Adventures Pakistan” • Received certificate and shield for presenting research paper in NUML 2nd International conference challenges in business management 2014.
Fsc Pre Medical
Ranked among top 5 student of UPS. Chief Proctor for discipline of UPS. Table tennis (Player ) cricket (player)