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Rahul Dwivedi, VP, Business Development

Rahul Dwivedi

VP, Business Development·Aranca

India

Bachelor's degree, Applied Mathematics

Work experience

Total years of experience: 21 years, 1 months

VP, Business Development

January 2025 - Present

Aranca

Mumbai, India

January 2025 - Present

▸ Complete owner of end-to-end Sales, pre-sales, data operations, and solutions for Arancas consulting deal pipeline
— encompassing web inquiry response, appointment setting, pricing, proposal creation, follow-ups, and
closure.
▸ Designed and deployed MCP (Model Context Protocol)-integrated AI workflows using N8N that automate the
entire lead generation and meeting-booking cycle: inbound lead capture → AI qualification → personalized
outreach sequences → calendar booking → CRM update — eliminating manual handoffs and ensuring no lead
falls through the cracks.
▸ Leveraged MCP servers to connect Claude AI with CRM (HubSpot/Salesforce), email platforms, LinkedIn, and
calendar tools — enabling autonomous, context-aware outreach agents that research prospects, craft
personalized messages, and book discovery calls without human intervention per message.
▸ Built automated lead scoring and nurture workflows where MCP-connected AI agents monitor prospect
engagement signals, trigger follow-up sequences at optimal times, and escalate hot leads to the sales team —
resulting in a consistent, measurable pipeline every week.
▸ Doubled qualified appointments in just 5 months (May-September 2025) through AI workflow implementation,
right hiring, and deployment of new outreach software — generating $1.5M more revenue vs. same period in
2024.
▸ Scaled monthly inside sales-driven meetings from 120 to 250+ through a combination of MCP-powered
automation, structured SDR cadences, and data-driven targeting.
▸ Built the pre-sales team from scratch, significantly reducing proposal turnaround time while improving quality
and win rate.
▸ Leading a team of 42: 22 Inside Sales, 6 Pre-Sales, 10 Data Operations, 2 Reporting, and 2 Automation
specialists.
▸ Completely revamped the BD reporting function using Power BI — delivering deep insights into sales
input/output metrics that enable strategic leadership decisions.

Company industry:
Financial Services

Manager – Business Development

May 2005 - Present

Genpact - India

Gurgaon, India

May 2005 - Present

▸ Worked on 200+ deals with 100% on-time submission rate — recognized globally by BD leaders for best-in
class presentations and proposals.
▸ Built solutions repository for BFSI and CX domains in collaboration with SMEs, Operating Leaders, and Pricing
Teams.
▸ Ensured flawless deal team creation for RFP/RFI solutioning and SOW documentation through final deal
cycles.

Company industry:
Business Process Outsourcing (BPO)

AVP – L&D, Solutions & Inside Sales

November 2024 - January 2025

Anaptyss

Gurgaon, India

November 2024 - January 2025

Reporting to the CDO | Part of the Leadership Team
▸ Led the L&D function while simultaneously standing up a new Inside Sales team for BPO sales from the ground
up.
▸ Established a full-stack outreach system covering Email Marketing, Tele-Calling, Social Media, and LinkedIn
campaigns.
▸ Defined hiring profiles, built training frameworks, and implemented tech stack for inside sales team
enablement.

Company industry:
Business Process Outsourcing (BPO)

VP – Inside Sales & Pre-Sales

October 2023 - January 2024

Copper Digital

Mumbai, India

October 2023 - January 2024

▸ Hired and built Inside Sales team for a new BPO vertical, creating the lead generation function from zero.
▸ Established multi-channel lead generation covering Email Marketing, Tele-Calling, Social Media, and LinkedIn
outreach.
▸ Mined existing and previous accounts to surface upsell/cross-sell opportunities tied to next-gen technology
delivery capacity.

Company industry:
Software Development

Director (Head) – Solutions & Inside Sales

January 2022 - October 2023

WNS Global Services

Mumbai, India

January 2022 - October 2023

▸ Led inside sales and solutions for Hi-Tech, BFSI, CPG & Ecommerce verticals — managing 15 consultants and
6 managers across geographies.
▸ Generated opportunities with an average deal size of $50M+ TCV across India, South Africa, Philippines, and
Costa Rica.
▸ Created 19+ deal opportunities with 30% conversion rate and delivered 25%+ growth to two key accounts
within 12 months.

Company industry:
Call Centers & Customer Care Outsourcing

GM – Business Development

January 2019 - January 2022

JindalX ($21 Bn OP Jindal Group)

Gurgaon, India

January 2019 - January 2022

Reporting to the CEO
▸ Global Head of Pre-Sales, Solutions, and Transitions across JindalX, Wisdom Analytics, and Jindal Healthcare.
▸ Built and trained a 6-member inside sales team from scratch delivering 24+ qualified opportunities monthly
from US, Europe, and Middle East.
▸ Transformed inside sales process using analytics, digital strategies, and multi-geography execution.
▸ Received Diamond Award for contribution to business growth and inside sales continuity during the pandemic
(2020-2021).

Company industry:
Manufacturing

Director – Business Development (India

January 2016 - January 2019

Enest Consultancy Services

Gurgaon, India

January 2016 - January 2019

▸ Led a dynamic pre-sales team to consistently exceed revenue targets through structured sales strategies
aligned to business objectives.
▸ Drove cross-functional collaboration with marketing, product, and customer success to ensure seamless lead
to-close journeys.
▸ Fostered a culture of continuous improvement, implementing new sales methodologies and technologies.

Company industry:
Business Consultancy Services

AVP – Business Development

November 2015 - January 2016

WIPRO BPS

New Delhi, India

November 2015 - January 2016

▸ Set up Inside Sales from scratch for the BFSI vertical including collateral, case studies, and whitepapers.
▸ Added 2 new logos and expanded 11 accounts in the GCC Region and North America; largest deal: 175 FTEs,
$145M TCV (3-year term).
▸ Collaborated with offshore sales leaders to generate demand across India and Middle East markets.

Company industry:
Call Centers & Customer Care Outsourcing

AGM – Solutions & Transitions

January 2011 - October 2015

Teleperformance - India

Gurgaon, India

January 2011 - October 2015

▸ Led Lead Generation and Pre-Sales for large BFSI deals, driving the business development innovation agenda.
▸ Managed cross-functional consulting engagements for large deals, focusing on optimization and risk-controlled
service delivery.
▸ Developed future-state models leveraging technology — successfully migrating 3 clients from UK and Latin
America.

Company industry:
Business Process Outsourcing (BPO)

Education

MS University

January 2008

January 2008

Bachelor's degree, Applied Mathematics

India

Skills

Sales
Expert
Sales
Expert
Technical Presales
Expert
Technical Presales
Expert
Business Development
Expert
Business Development
Expert
Teamwork
Expert
Teamwork
Expert

Languages

English
Expert

Training and Certifications

Certifications
Certification in Applied AI
IIT Guwahati
Dec 2025
Six Sigma Black Belt
Indian Statistical Institute
Jan 2013