Rahul Vidyarthi

Platform PM for Zendesk — the worlds leading CX SaaS platform — serving 100K+ global enterprise customers across
130+ admin modules. Reported to Director of Product Management; owned ARR growth, AI adoption, and platform
reliability OKRs across 8+ engineering squads spanning India, US, APAC.
• $53M+ ARR growth across 100K+ global enterprise customers — owned end-to-end Admin Platform
product strategy, translating C-suite OKRs into measurable revenue outcomes across engineering,
design, data science, and executive stakeholders.
• $1M+ annualised cost savings through data infrastructure modernisation — migrated analytics
pipelines from Athena/S3/GCP to Snowflake, improving query performance and reducing operational
overhead platform-wide.
• $1.2M revenue risk mitigated — led emergency triage and full recovery of critical CDC data pipeline
affecting 50+ production tables, restoring platform stability and billing continuity for 100K+ enterprise
customers.
• 10-30% reduction in Z2 support ticket volumes through RAG-infused AdminX Copilot; 30-50%
reduction in admin resolution time through AI No-Code Workflow Builder — both shipped end-to-end
as AI-native product capabilities.
• Led Semantic AI Search (ElasticSearch + Copilot) to enable admin self-service and reduce
dependency on live support across global enterprise customers.
• 24-month AdminX platform vision defined for 2026-27 — Garden UI Copilot, OTEL observability,
Module Federation micro-frontend architecture, and ACF Engineering Copilot migrating 70+ legacy
admin pages via Claude AI and GitHub Copilot.

Series A B2B construction marketplace. Owned end-to-end product for the global B2B buyer app across iOS, Android, and web, working directly with founders across discovery, roadmap, execution, and GTM. Worked closely with engineering, design, and business teams to build a scalable marketplace platform, while driving stakeholder alignment, client feedback loops, and rapid go-to-market in a high-growth environment.

• 4x GMV growth ($0.3M → $1.3M) within 8 months of multi-platform B2B buyer app launch — built
discovery, search, and conversion features for global construction procurement.
• 16% conversion rate improvement via AI-powered Pattern & Colour Matcher — analysed 20K+ supplier images with 77-95% matching accuracy, reducing match time by 15 days.
• CSAT improved from 11% to 23% — implemented structured feedback mechanism (JIRA, Google Forms, Data Studio) driving systematic product iteration.

Owned loyalty redemption product across global co-brand partners (Delta SkyMiles, Hilton Honors) in a high-volume financial systems environment.

• 34% CSAT improvement and 21% reduction in erroneous redemptions — redesigned loyalty
redemption workflows for Delta SkyMiles and Hilton Honors across millions of annual transactions.
• Platform stability improved 20% — integrated internal and third-party systems into a unified triage workflow, reducing incident resolution time and minimising downtime.

Full-time founder Jan 2015 - Apr 2019; advisory & board role Apr 2019 - Aug 2021. Co-founded and led as CEO: product vision, engineering direction, GTM, cross-border investor relations, and 0→1 build of India's B2B pharma supply-chain marketplace.

•UAE Royal Office investment partnership secured — formal approval from the Office of Sheikh Sultan Bin Abdullah Al Qasimi (LEAD Ventures) for GCC market entry and portfolio inclusion. (UAE partnership active; Medicento positioned for GCC expansion.)
•Government of India BIRAC Biotechnology Ignition Grant awarded — authored the winning proposal for national innovation funding, validating Medicento as India's leading B2B pharma supply chain platform.
•40% reduction in medicine order lead time and 85% repeat order rate across 30+ pharmacy partners — built B2B mobile-first ordering platform from 0→1: inventory sync, dynamic pricing engine, and stock alert workflows.
•Recognised by YourStory, F6S, StartupHindi, and Great Companies (2021) for healthtech innovation in India.

• 500+ dealer registrations across 27 states and 30% reduction in order processing time — optimised
Dealer App UI/UX for tyre replenishment, warranty, and credit workflows.
• 40+ distributors onboarded via Distributor Portal improvements; 100% adherence on Admin Portal for
warranty replacements.
• INR 15M strategic research initiative — 200+ data point competitor analysis (Michelin, MRF, CEAT,
Bridgestone) informing win/loss feature strategy.
• Achieved 80% adherence metrics on admin portal - by improving usability for warranty
replacements & service.

Led data-driven product initiatives for a personalized e-commerce platform, owning requirement definition, experimentation, and execution. Collaborated with engineering, analytics, and operations teams to build ML-driven features, optimize customer journeys, and translate data insights into actionable product improvements. Analyzed customer behavior using Google Analytics and Data Studio, delivery, CTR, and conversion funnels.

• 15% revenue uplift via AI/ML Market Basket Analysis recommendation engine — association
rule mining on 36, 000+ transactions, driving cross-sell and next-best-product strategies.
• NPS transformed from -28.4 to +15.6 — led cross-functional programme eliminating friction
across core digital customer journeys.

EdTech venture; STEM training (SONAR, RADAR, LIDAR) for 1, 000+ students across 80+ engineering colleges; Indian Air Force curriculum co-design partnership.