Rahuul Ghosale

• Operations: Led PAN India Operations and Claims across Government & Retail insurance product ensuring consistent service excellence and regulatory compliance.
• MIS & Reporting: Headed the MIS & Reporting, developing real-time dashboards and analytical report to enable data-driven decisions making and performance optimization.
• Claim Management: Directed nationwide field teams & partner’s to ensure precise claim processing and timely settlement, managing a broad, complex portfolio.
• Financial Control: Oversaw reconciliation of financial records including policy payouts and partner invoices, ensuring accuracy and audit readiness.

Achievements:
• Developed real-time dashboards utilized by senior leadership for data-driven decision-making.
• Directed and coordinated nationwide field teams and partners to ensure precise, timely claim settlement.

• Data Transformation: Used SQL to convert unstructured operational data into structured, analysis-ready datasets.
• Reporting & Dashboards: Design, developed and maintained management reports & dashboards to track performance and support decision-making.
• Profitability Analysis: Identified risks and opportunities through data analysis, enabling strategic actions and improved profitability.
• Business Liaison: Bridged business and tech teams to gather and define clear functional requirements.

Achievements:
• Delivered data driven insights that contributed to strategic recommendations and improved profitability.
• Developed management reports and dashboards that directly improved operational performance metrics.

• MIS, Compliance, and Audit: Developed dashboards and MIS reports for circulation to the government and IRDA; successfully resolved all audit-related queries concerning extracted government portal data.
• Process Automation: Developed new IT systems, and managed BRD preparation and UAT sign-offs to reduce manual intervention, significantly improving process efficiency and data accuracy.
• Claims: Managed end-to-end claim evaluation, calculation, and processing, alongside policy issuance, endorsements, and financial reconciliation.
• Improvement: Utilized Root Cause Analysis (RCA) to investigate business problems and identify sustainable opportunities for workflow improvement.

Achievements:
• Improved process efficiency and data accuracy through the development of new IT systems and management of BRD and UAT sign-offs.
• Successfully resolved all audit-related queries concerning extracted government portal data.