Governance risk and Compliance Manager
Maarif Education
مجموع سنوات الخبرة :20 years, 2 أشهر
- Establish and implement a Governance manual.
- Risk management (Framework - Register - Mitigation … etc.)
- Build and set up the Compliance function.
- Ensure and check that all Policies and procedures in the company comply with the regulations.
- Train company personnel to build a GRC culture.
- Enhance and apply controls to mitigate non-compliance risk.
- Prepare quarterly and annual reports to the Audit Committee, Board of Directors, and other government
entities as required by the applicable rules and regulations.
- Evaluation and verification of suspected Cases of law violation.
- Establish and implement a whistleblowing policy.
- Participating in awareness programs.
- Liaison with internal and external auditors and assistance in managing responses and actioning
compliance issues raised in audit reports and control Self-Assessment reviews.
- Guarantee that the company's business processes and transactions follow all relevant Nesma Policies &
Procedures guidelines.
- Provide detailed reports on company compliance with policies and regulations.
- Support Audit and risk departments concerning any required and relevant information.
- Coordinate with all functional managers for frequent training on new laws and regulations whenever
required.
- Set and manage effective action plans in response to audit discoveries and compliance violations.
- Collaborate closely with other departments’ Compliance Working group (Compliance Committee) to
create a culture of compliance.
- Prepare quarterly compliance reports
- Participate in developing, initiating, maintaining and revising of policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical or improper conduct.
- Review and update Standards of Conduct to ensure relevance in providing guidance to management and employees.
- Monitor activities of other departments to remain abreast of the status of all compliance activities and to identify trends
- Conducting an inspection review of the entire company’s functions.
- Identify potential areas of compliance risk, implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future.
- Ensure proper reporting of violations or potential violations
- FAC distribution
- Assisting with treaty renewal.
- Coordinating with others departments.
- Communicate with the Reinsurer’s.
- Preparing monthly and quarterly reports.
- Monitoring the financial activates.
- Looking for investment opportunity.
- Communicant with other ministries offices.
National Commercial Bank Head Office Jeddah
Insurance Business group.
Quality & Support insurance (Jun 2007 - July 2011)
(Supervisor)
Responsibilities: - Policy and procedure implementation.
- Training schedule for all regions and train people also.
- Handel a project for activation Takaful policies throws the phone banking.
- Al-Ahli Takaful Product Officer: - Create, delete, and reset Al-Ahli Takaful users and password
- Handel customer complaints
- Play as contact key person with ATC for Al-Ahli Takaful Program
- Resolve and maintain all insurance policies issued by NCB branches (203 Branches)
- Support the branches (203) and the Takaful Sales Specialist (80) for logistic, information, Medical cases, etc
- Prepare regular reports to follow up customer complaints
- Prepare regular reports to follow up on Mistakes and Medical cases
- Handles Human resources affairs
- Deals with the Logistics of the department
Quality & Care DP.
Customer Feedback Unit (July 2005 - Jun 2007)
(Administrator assistant)
Responsibilities: - Follow up the customer complaints with related departments.
- Prepare regular reports to follow up customer complaints.
- Analyze data to clarify the reason of unsatisfied service level.
- Participate in updating the system (Heat System)
- Solve customer complaints regarding NCB branches.
- Communicating with customers.
- Expediting the process of problem solution according to quality criteria
IKEA (July 2003 - Nov 2004)
(Back up Sales Leader)
Responsibilities: - Bed Room Area Sales Man
- Inventory Control of Bed Room Area
Bachelor Degree (Management Business Administration - Marketing) King Abdul-Aziz University Jeddah May 2004
