Ocean Import Lead Agent
Expeditors International of Washington
Total years of experience :14 years, 1 Months
• Assisted the Manager and Supervisor with all aspects of the Ocean Import Department, while ensuring the proper and timely movement of freight.
• Quoted customer requests for different Lanes based on their requests for both LCL and FCL Shipments and different Incoterms.
• Tracked and traced shipments and provided real time updates to the customers.
• Billed customers based on the service provided for the shipment, as well as settled charges with Service Providers.
• Coordinated with different departments to transition shipments from point A to B.
• Created and implemented a well-functioning import and export process to fulfill the business needs in markets across the MENA region by optimizing costs and conducting business in compliance with internal and external rules and regulations.
• Aligned with the Sales business units in budget creation for upcoming projects with due diligence calculations.
• Managed risks and opportunities against project budgets to update the latest estimates and minimize impact on project financials in coordination with project managers.
• Executed all inbound and outbound operations in Saudi Arabia, Egypt, Bahrain, UAE, and Jordan while developed key relationships with customs authorities, service providers, project managers, as well as customers.
• Monitored service providers performance based on KPIs and QBRs to ensure continuous levels of improvement on financials and deliverables targets.
• Oversaw vessel offloading operations for project main components in the MENA region to ensure safe execution and smooth delivery.
• Appointed as the Delivery Manager for both project and general cargo for projects within MENA region, with successful execution and delivery of projects in Saudi Arabia, Jordan, Egypt, and the UAE.
• Successfully executed inbound and outbound operations for the largest wind farm in Saudi Arabia for both project cargo as well as general cargo.
• Coordinated with procurement for transport rate filing on a global level after reviewing the relevant rates shared by suppliers.
• Appointed as an ambassador in the MENA Sustainability team working towards achieving global sustainability goals as per the company mission and vision.
• Managed key client relationships generating a monthly revenue of US$50k in Pharma, Construction, Food Processing industries.
• Developed strategies with the customer retention and development team to increase department volumes for imports and exports.
• Negotiated contract rates and volumes with service providers to increase profit margins within the department.
• Safely and effectively planned and executed the movement of Dangerous Goods Shipments using IMDG regulations.
• Conducted costing analysis to optimize client solutions costs and improve shipping transit times by 15-20%.
• Targeted new prospective clients and led sales calls to secure new business while developing ongoing accounts.
• Managed global inter office and customer billing, as well as settled charges with service providers.
• Managed a team including workload, motivation, training, and appraisals.
• Maintained accurate Inventory levels by planning and organizing perpetual and cycle counting methods.
• Prioritized workload and processed information to meet deadlines whilst maintaining accurate files.
• Planned and assisted in Warehouse Stock takes for all brands throughout the year.
• Monitored individual performance using individual user reports within WMS.
• Processed documentations in a timely manner and communicated progress to relevant parties and line manager.
• Developed efficient processes to meet company objectives as well as Optimizing Warehouse layout by brand.
• Created productivity targets for all departments within the DC.
From 06/2012 to 08/2012 Audi Bank, Beirut, Lebanon
Position Held: Intern
• Developed analytical and problem solving skills.
• Persuading and negotiation skills in Credit card Sales.
• Learning to work in a Team based culture.
• Dealing with Internal and External Transactions (Deposits, Transfers, Withdrawals,
From 2008 to 2010 Green Peace, Beirut, Lebanon
Position held: Volunteer
• Assisted Green Peace in cleaning underwater in the Old Byblos
Marine Port, and in several other activities.
From 09/2010 to 06/2013 American University of Beirut Beirut, Lebanon Bachelor in Business Administration, with Emphasis on Decision Making Expected Date of Graduation: 15 June 2013 Courses Taken: Pricing and Revenue Optimization, Project Management, Business Logistics, Operations Management, Managerial Decision Making.
From 09/1995 to 07/2010 Saint Mary's Orthodox College Beirut, Lebanon Lebanese Baccalaureate: Official in 2010