Freight operations manager
Globelink West Star Shipping
Total years of experience :17 years, 4 Months
• Enhancing operational quality & EBIT conversion through lower unit cost.
• Centralizing processes to reap economies of scale.
• Comprehensive knowledge of JAFZA, Port, CFS & Local, International Customs rules & Shipping regulations.
• Strong ability to deal with government authorities & business partners.
• Support operations with the right tools enable the team to work effectively & efficiently.
• Monitor & analyze customer experience and team performance.
• Conduct routine meetings with the operations & sales to meticulously scrutinize the prevailing market challenges & enact requisite adaptations to surmount.
• Collaborate with customers production team to ensure orders are on track as planned, while adhering to specified requirements such as packing & labeling guidelines.
• Comply with company’s quality & environment policies.
• Manage vendors, review performance & ensure all KPIs are met.
• Capable to resolve shipment related disputes efficiently & diplomaticaly.
• Excellent customer service experience by eddressing client’s quiries related shippments in any edge.
• Well time management skills to prioritize shipments based on live requirements.
•Coordinated and lead efforts across a large cross- functional team.
•Planned, directed and monitored regulatory operations.
•Ensured deliverables were within budget, on schedule and of superior quality.
•Documents process flows and developed requirements for functional improvements and enhancements.
•Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product
demonstrations.
•Coached and mentored 40 staff members by offering constructive feedback and taking interest in their long-term
career growth.
•Forecasted needs and adjusted future plans.
•Negotiated contracts with suppliers to minimize costs to the company and customers.
•Monitored department performance data to identify and avoid potential risks.
•Develop Operations strategy and Maintain work flow according to priorities.
•Overall management of shipping & handle Customs/CID/DP World issues related with shipments for smooth
operations.
•Oversee and liaise with colleagues to ensure shipments are maintained and moved efficiently.
•Schedule International and Domestic shipments.
•Implement shipping solutions to minimize cost or environmental impacts.
•Determined efficient and cost effective methods of moving goods from end to end.
•Prepare and conduct annual performance reviews for operations team.
•Analyse the profit & loss of projects.
•Expert in Mirsal-II, MOFI, MOFA, Chamber of Commerce.
•Preparation of logistics plans to support all relevant operations within the project.
•Works in transportation / warehousing of goods.
•Processes orders and oversees cycle of order fulfillment.
•Responsible for making sure supplies, stock, materials, packages and products are processed through the delivery /
warehouse system efficiently and safely.
•Responsible for managing planed stock takes.
•Ensure key areas of the stock system are controlled without any discrepancies.
•implement improvement process and systems to minimize costs & maximize working capital.
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