Rajoob Avarasukutty Ambalath

• Lead and manage the Owners Association management team effectively.
• Oversee contract management for Buildings/Owners Association projects.
• Provide comprehensive training for new employees and conduct regular training reviews for established staff.
• Supervise all association management buildings to ensure smooth operations.
• Conduct regular reviews to monitor the performance of department staff.
• Establish and implement Owners Association policies and procedures.
• Ensure compliance with relevant laws and regulations in Owners Association management.
• Manage the Facilities Management team and delegate duties accordingly.
• Foster and maintain positive relationships with contractors and coordinate necessary maintenance schedules.
• Cultivate productive relationships with Developers, Owners, and Tenants.
• Monitor Building association accounts and cash flows meticulously.
• Oversee the collection of service charges and maintain accurate budget documentation.
• Implement and enforce Owners Association and master community rules and regulations.
• Evaluate FM companies based on Key Performance Indicators (KPIs).
• Collaborate with the board to devise strategies for managing common areas and nurturing a sense of community within the building or community.
• Evaluate monthly building operations in conjunction with the management team.
• Provide regular reports to the CEO on Owners Association Management activities.

• Lead and manage the Property and Owners Association management team effectively.
• Oversee operations and contract management for Buildings and Owners Association properties.
• Oversee the Move-in and Move-out policies and utility registration process.
• Ensure full compliance with all laws, regulations, and codes from relevant authorities.
• Monitor and coordinate insurance matters, including handling insurance claims related to common areas.
• Manage the Facilities and Owners Association management teams and delegate duties accordingly.
• Propose the annual FM CAPEX budgets for assets and coordinate approval with management.
• Manage mobilization plan execution to ensure timely and efficient project handover.
• Review condition surveys and track defects in the Defects Liability Period (DLP) system.
• Monitor Building Association accounts and cash flows meticulously.
• Oversee the collection of service charges and maintain accurate budget documentation.
• Implement and enforce Owners Association and master community rules and regulations.
• Evaluate FM and third-party contractors based on Key Performance Indicators (KPI & SLA ).
• Provide comprehensive training for new employees and conduct regular training reviews for existing staff.
• Evaluate monthly building operations in collaboration with the management team.
• Provide regular reports on operational activities to developers, board members, and the CEO

Manage all aspects of assigned properties.
• Maintain a positive, productive relationship with tenants and Landlords.
• Maintains property by investigating and resolving tenant complaints, enforcing rules of
occupancy, inspecting vacant units, completing repairs, planning renovations, and contracting
with landscaping and snow removal services.
• Inspection of property and amenities, including pool and fitness facility maintenance,
landscaping, waste removal, etc.
• Do the rounds and visual inspection with the FM team.
• Manage the Hard service and soft service teams with standard guidelines of QHSE.
• Common area inspection and inform Facilities Management team.
• Allocate the duties and responsibilities for the Property and Facility Management team.
• Negotiate leases/contracts with contractors in a timely and reliable manner.
• Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements,
preparing an annual budget, scheduling expenditures, analyzing variances, and initiating
corrective action.
• Coordinate with FM, Security, and Soft Service for development activities, training, and
timely inspection services.
• Lead and guide the execution of all property management activities ensuring that they are in
line with established guidelines and expectations.
• Enforces occupancy policies and procedures by confronting violators.
• Follow the law and the implementation for asset & Property Management.
• Monitor all the department’s staff performance with a review

• Oversee the management of the OA, & Community Management.
• Reviewed monthly SLA/KPI performance of service providers to ensure contract compliance.
• Ensured SLA targets were met and issued NCRs for any breaches as per contract terms.
• Monitored asset audits to verify service provider adherence to global best practices in Facilities Management.
• Maintain building systems by contracting maintenance services and repairs.
• Review the budget audit for the Property & owners association.
• Ensure property security by contracting security patrol services, installing, and maintaining security devices, establishing
and enforcing precautionary policies and procedures, and responding to emergencies.
• Manage the in-house Facilities Management team, outsource to other Contractors for specialized jobs

Managing Facilities management and Association management team
• Managing Owners Association/Community and Master community.
• Contract management for the Buildings/Owners Association projects.
• Maintains building systems by contracting for maintenance services and repairs.
• Secures property by contracting with security patrol service, installing, and maintaining security
devices, establishing, and enforcing precautionary policies and procedures, and responding to
emergencies.
• Handles complaints or difficult calls for Landlords and Tenants.
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• Managing the in-house Facilities management team, outsourcing to other Contractors for
variance jobs, and assigning the 3rd Party Contractor for BCA (Building Condition Audit).
• Train new employees and hold training reviews for established employees.
• Implementing and establishing the Property/Owners Association and master community rules
and regulations.
• Working with the board to develop strategies for the management of common areas,
including the creation of a sense of community within the building or community.

• Developed and proposed annual OPEX/CAPEX budgets for the asset, securing management approval, and monitored
execution to optimize expenditures and ensure cost-effective service and maintenance contracts for Owners
Association and Community Management.
• Reviewed and verified invoices, ensuring contractor and vendor services met client quality and satisfaction standards.
• Implemented and maintained policies and procedures to ensure effective governance, operational compliance, and
best-in-class Health, Safety, Emergency, and Fire Safety standards.
• Conducted weekly inspections to verify asset health, safety, and condition, and addressed daily complaints and reactive
maintenance.
• Managed the team to enforce Service Level Agreements with service providers, coordinating access for preventive and
reactive maintenance without impacting SLAs/KPIs.
• Oversaw technical, management, and financial reporting related to common area services, regularly submitting reports
to the board and general assembly.
• Performed regular inspections of common areas, promptly reporting issues to the Facilities Management team.
• Coordinated and attended board, committee, and general assembly meetings, implementing decisions and maintaining
legally required books and records.
• Represented the owners association in meetings with governmental and semi-governmental entities and handled day
to-day operational matters on their behalf.

Ensure consistent maintenance and overall functionality of the residential community.
• Address and resolve resident complaints in a timely and effective fashion.
• Inspection of community common area, and amenities, including pool and fitness facility
maintenance, landscaping, and waste removal.
• Experienced with soft service management, cleaning, security, pest, etc.…
• Common area inspection and inform Facilities Management team.
• Develop and adhere to community budgetary restrictions in collaboration with the Board of
Directors.
• Negotiate with AMC contractors and service providers.
• Address and resolve neighborhood problems and complaints tactfully and promptly.
• Update community & Master community rules and regulations with residents.
• Manage and maintain a balanced budget.
• Prepare the OA Budget for the common area maintenance and utilities.
• Building supervision and monitoring of admin staff

• Ensure consistent maintenance and overall functionality of the residential community.
• Address and resolve resident and neighbourhood complaints promptly.
• Coordinate insurance coverage and claims for common areas.
• Manage soft services (cleaning, security, pest control, etc.).
• Develop and manage community budgets in collaboration with the Board of Directors.
• Prepare OA budgets for common area maintenance and utilities.
• Arrange and attend meetings with AMC contractors; submit monthly/quarterly reports.
• Negotiate contracts with AMC and service providers to ensure optimal service delivery.
• Maintain strong relationships with owners and residents.
• Verify payments, receive cheques/cash/PDCs, track online transactions, and perform reconciliations.
• Supervise building operations and administrative staff for smooth daily operations.
• Coordinate with residents on community and master community rule updates.
• Organize OA board meetings and present financial and operational reports.
• Ensure financial stability through effective budget management and oversight.

Coordinate and arrange meetings with AMC contractors with monthly reports.
• Administration, Accounts Receivable, Accounts Payable, coordinate with Finance Dept.
• Generate service charges invoices (Quarterly), receipts, and statements for the Landlord.
• Assist in setting up budget line items in myStrataware and Excel.
• Maintain excellent relationships with owners and residents of the property.
• Meeting with the OA board with a monthly report as per the OA manager’s instructions.
• Send notice to all owners and tenants for all kinds of property information.
• Post notice for each schedule on notice boards, and television, my-community applications.
• Verify payment with the statement, receiving cheques, cash PDC, online transaction details &
reconciliation.
• Update owner’s, and tenant’s information on my strata/ owner association system.
• High volume phone calls to assigned delinquent customers with OA enquires.
• Processing of move-in and move-out, as per the tower rules.
• Coordinate with Developers and Board members for approval of AMC Contracts.
• Maintain utility payments for each property.