Rajroop Ramankutty

Educated customers on product features and technical details to highlight benefits.
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Supported team members by assisting in upselling products and services and closing sales with customers.
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.

Supported sales team members to drive growth and development.
Coached, developed and motivated team to achieve revenue goals.
Resolved customer complaints regarding sales and service.
Enhanced sales volume through skilled support to both new and inactive customers.

Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Coded invoices and other records to maintain organized and accurate records.
Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
Reconciled company credit cards, expense accounts and other expenses and financial records.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Reviewed general ledger entries for accuracy and completeness.

Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
Constructed, installed and tested customized configurations based on numerous platforms and operating systems.
Troubleshot daily IT desktop client issues, supporting, various offices.
Implemented updates, upgrades and patches to limit loss of service.
Identified system data, hardware or software components to meet user needs.
Boosted sales through customer education, competitor knowledge and strategic upselling techniques.