rakan gkloub

Client & Stakeholder Management:
Served as the primary liaison between clients, end users, consultants, and internal management
teams, ensuring project requirements were accurately captured, communicated, and delivered in line
with client expectations and contractual obligations.
Developed and maintained strong client relationships, acting as a trusted point of contact and
facilitating effective communication between stakeholders to support successful project outcomes
and long-term business growth.
Supported commercial and business development activities, including scope clarification, client
negotiations, and contract follow-up, contributing to a repeat business rate of approximately 40% from
existing clients.

Project Execution & Coordination:
Led and coordinated site teams, DLP personnel, and subcontractors to ensure timely project
execution, improving delivery efficiency and reducing project delays by approximately 20%.
Monitored project progress, site instructions, and operational performance to ensure compliance with
project specifications, quality standards, and client requirements throughout the project lifecycle.

Change Management & Revenue Growth:
Managed client change requests and variation orders throughout project execution, successfully
securing approval for additional works representing approximately 35-40% of submitted requests,
contributing to increased project revenue.

Quality Assurance & Customer Satisfaction:
Oversaw maintenance, snagging, and post-handover activities, enhancing customer satisfaction and
reducing repeat complaints by approximately 25-30% through proactive issue resolution and quality
control measures.

Regional Business Development & Client Management:
Directed regional commercial and business development activities across Saudi Arabia and Bahrain,
overseeing strategic client relationships, contract negotiations, and revenue-generating initiatives.
Managed a portfolio of corporate, fleet, and travel agency accounts, securing long-term contracts and

driving sustainable business growth across multiple regions.
Maintained strong engagement with corporate decision-makers and industry stakeholders, generating
new business opportunities and strengthening the companys regional presence.
Contributed to regional growth by identifying emerging market opportunities, improving account
performance, and strengthening long-term client relationships.

Strategic Partnerships & Revenue Generation:
Established and expanded strategic partnerships with travel agencies, creating a key revenue channel
that contributed approximately 65% of overall regional sales.
Led commercial negotiations for large-scale fleet leasing and corporate rental agreements, ensuring
favourable commercial terms, customer retention, and recurring revenue streams.

Pricing Strategy & Market Penetration:
Developed and executed pricing and market penetration strategies tailored to regional demand,
competitive conditions, and fleet capacity, enhancing profitability and market share.

Operations & Fleet Management Collaboration:
Partnered with operational teams to optimise fleet utilisation, service delivery, and customer
experience while ensuring compliance with contractual obligations and performance standards.

• Managed regional sales and commercial operations across Riyadh, Jeddah, and the Eastern
Province, with additional oversight in Bahrain.
• Led corporate and full fleet rental contracts for private-sector companies, focusing on long
term and high-volume leasing agreements.
• Built and managed relationships with travel agencies, which generated approximately 65% of
total revenue across regions.
• Negotiated and finalized corporate, fleet, and agency agreements, ensuring recurring revenue
and contract renewals.
• Developed Saudi market-aligned pricing structures and commercial terms based on volume,
duration, and seasonal demand.
• Maintained a strong pipeline of corporate and intermediary clients to ensure consistent fleet
utilization.
• Coordinated closely with operations and suppliers to ensure fleet availability, service quality,
and SLA compliance.

Logistics, procurement, events, facilities management,

Events Worked on: 
• Robert Bosch Foundation
• UNHCR Event
• Rawi

Event Logistics & Coordination:
Coordinated end-to-end logistics and operational support for local and international events, ensuring
seamless execution and a positive experience for participants, partners, and stakeholders.
Acted as the primary point of contact for event logistics, liaising with internal teams, vendors,
government entities, and external partners to ensure successful project delivery.
Coordinated venue preparation, transportation, accommodation, scheduling, and on-site support for
high-profile events and stakeholder engagements.
Provided operational support for major initiatives and events, including collaborations with the Robert
Bosch Foundation, UNHCR, and Rawi, contributing to the successful planning and execution of multi
stakeholder programmes.

Procurement & Vendor Management:
Managed procurement activities, including supplier sourcing, quotation evaluation, purchase
coordination, and vendor relationship management, ensuring timely delivery of goods and services.
Monitored budgets, supplier performance, and service delivery standards to ensure cost-effective and
efficient operational outcomes.

HR & Administrative Support:
Supported HR and administrative functions, coordinating employee requirements, onboarding logistics,
and day-to-day operational needs across the organisation.

Fleet & Facility Operations:
Oversaw vehicle fleet and facility maintenance activities, coordinating with service providers to ensure
operational readiness, safety compliance, and uninterrupted business operations.
Demonstrated strong problem-solving and stakeholder management skills by responding effectively to
last-minute operational requirements and ensuring projects remained on schedule.

• Managed event-based sales using the Try & Buy approach at Masdar Family Festival
and ADNEC, achieving 30% conversion.
• Coordinated sales activities on-site, set daily targets, and followed up on leads after
events.
• Maintained and grew existing client accounts, supporting repeat business.
• Met clients for negotiations, collections, and issue resolution, improving payment
turnaround.
• Worked closely with internal teams on pricing, availability, and delivery to close
deals smoothly.

• Discussed proposals with clients and explained their benefits to help drive sales.
• Assisted clients in planning and running promotions to increase product visibility and
volume.
• Analyzed client potential and forecasted sales by location, focusing on high
performing outlets.
• Reviewed client sales records to identify opportunities for growth.
• Negotiation and persuasion were key to closing deals, achieving a closing rate of
around 70% across proposals.

Account Executive / Public Relations Dept / September 2010 - March 2012. 
Clients worked with: General Motors, Coca Cola,   Turner Broadcasting Systems, HantelArt, Panadol-GSK, Singapore youth Olympics.