Operations Manager
Landmark Group
Total years of experience :10 years, 6 Months
Operations Manager Shoe Mart International
• Drive the vision & Strategy for the Business in consultation with CEO & COO with Inputs from Corporate Heads and Business function heads like Finance Head, National Sales Manager, Marketing Head, and Supply Chain Head etc.
• Identify growth opportunities (potentials market, customers, new products /services) in existing geographies.
• Plan the product purchase based on the buying buckets- assess the depth and width of the carryover styles and top sellers.
• Attend the regional meetings with the principals and plan Guess & Gc line reviews - plan purchases for the introduction of newness in the assortment depending on the seasonality’s.
• Develop a plan to ensure that a robust product pipeline for the future is maintained.
• Managed and assured that all stores in the region operate within the established budget and perform good to meet the revenue goals.
• Identified store problems and resolved issues.
• Established and maintained relationship with the client.
• Managed and mentored team of Store Managers, Department Supervisors, and Customer Service Associates.
• Trained and motivated team to meet client's expectations in sales effort.
• Implemented key performers recognition program along with training program for under performers to motivate them and enhance skills.
• Ensured adequate staffing and maintained scalable and stable workforce.
• Retail expansion, stores set up & roll out management.
• Creating initiatives, designing events for sales promotion and new store launch, planning merchandising and executing these marketing events for increasing sales.
• Leading, training & monitoring team members to ensure efficiency in sales and meeting of individual & group targets.
• Setting up sales objectives, designing and streamlining processes to ensure smooth functioning of business operations.
• Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.
• Post Graduate Programme in Management Studies (PGPMS) MBA from K J Somaiya. Mumbai.