Quality officer
Britannia
Total years of experience :7 years, 7 Months
-Monitoring team performance.
-Handling complaints on product related issues.
-Assessing customer requirement & ensuring that these are met.
-Forwarding all queries & issues to appropriate department & follow up.
-Monthly auditing on 43 points Distributors (40) and Warehouse (3).
-Setting customer service standards.
-Ensure quality of food products sold in the market.
-Manage reports-projects-assignment related with new product launch & branding.
-Building relationship with retailer and distributors.
-Inspecting the stock, damages, freshness, breakage, hygiene issues, etc.
-Scheduling appointments & meetings.
-Responsible for greeting all visitors.
-Answering incoming calls & forwarding to
appropriate person.
-Directing & instructing customers according to
their needs.
-Providing general administrative support,
Sending and replying to emails.
-Monitoring logbook & issuing visitor badges.
-Handling customer’s complaints &
inquiries.
-Ensure security & privacy of data.
-Handling internal & external communication.
-Sending & replying to emails.
-Ensure security and privacy of data.
-Perform data entry, documentation & filling duties.
-Directing calls to appropriate person.
-General administrative support.
-Scheduling appointments & meetings.
-Maintain stock of stationary supplies for staff.
studied : -Management. -Economics & Statistics. -Human resource. -Business studies. -Accounting.