Secretory
Mechanical Engineering & Contracting Co. w.l.l.
Total years of experience :5 years, 0 Months
• • Managed complex calendars and scheduled appointments for senior executives.
• Coordinated domestic and international travel arrangements, including itineraries, accommodations, and logistics.
• Prepared, proofread, and edited correspondence, reports, and presentations.
• Organized and maintained a comprehensive filing system for both physical and digital documents.
• Handled all incoming and outgoing communications, ensuring prompt and professional responses.
• Assisted in preparing for meetings by compiling agendas and distributing notes.
• Managed office supplies inventory and ordered supplies to maintain efficient office operations.
• Provided exceptional customer service by greeting visitors and handling inquiries effectively.
• Utilized Microsoft Office Suite and other office technology to streamline tasks and improve productivity.
• Answering telephones and taking messages.
• Prepared letters and correspondence logs.
•Greet and welcome visitors in a professional and friendly manner.
•Answer and direct phone calls to the appropriate departments and personnel.
•Provide general administrative and clerical support, including mailing, scanning, faxing, and copying.
•Assist in the preparation of regularly scheduled reports.
•Develop and maintain a filing system.
•Handle incoming and outgoing correspondence, including emails, letters, and packages.
•Prepare and distribute communications such as memos, emails, and other documents.
•Assist in organizing company events, meetings, and conferences.
•Assist with special projects and perform other duties as assigned.
Completed documents and work requests according to company standards.
• Helped reduce overall waste by effectively archiving critical data, which effectively saved Amount annually.
• Initiated process improvements to company's current procedures after careful study
• Managed document processes through scanning, filing and transmitting while following all standard procedures.
• Organized technical documents, digital records and business correspondence for each project, program or department.
• Complied with safety regulations in terms of document control, strictly following all corporate procedures and federal rules.
• Developed electronic, CD and hardcopy data books.
• Scanned and cleaned up documents using\[ \]
• Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
• Properly prepared and shipped records for storage at offsite facilities.
Implemented Salesforce.com CRM across entire sales organization, enabling better customer engagement, improved order efficiency and market segmentation.
• Recruited qualified professionals to build aggressive sales team in support of new product offering.
• Implemented strategies to drive changes and improvements and enhance performance.
• Analyzed growth opportunities to forecast projected business, recognize customer desires and define market resulting in 46% profitability increase.
• Delivered performance updates, quarterly business reviews and planning meetings.
• Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
• Reviewed data regularly to identify trends in current customer buying.
• Created forecasts of opportunities and documented all follow-up communications in CRM system.
• Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
• Actualized strategies to continuously improve customer service, company or brand visibility and service provided.