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Raksha Singh, Technical Support Engineer

Raksha Singh

Technical Support Engineer·C-Zentrix (Towards Vision Technologies pvt. Ltd.)

India

Bachelor's degree, Computer Science And Engineering

Work experience

Total years of experience: 5 years, 4 months

Technical Support Engineer

May 2022 - Present

C-Zentrix (Towards Vision Technologies pvt. Ltd.)

Gurgaon, India

May 2022 - Present

Our clients raise the tickets to us though mail & our client Support Team assign the tickets to Engineers on our ticketingCRM . Then
we have to coordinate with the clients & resolve their issue that are related to the dialer, SIP channels, PRI down, Voice breaking
issue, Agents wrong report, Replicationnot running, configuration FTP & Samba server, Database backup, Server HDD error, Server
on emergency mode, configure new IVR (Interactive voice response) for this we use wave pad software. We have to use Linux
commands & SQL queries, check the different logs related to the issue to provide the solution.
Cluster setup and monitor all node with LB, CMS, and nodesconfiguration.

Company industry:
IT Services

Support Executive

March 2021 - May 2022

Manthan IT Solutions,

Delhi, India

March 2021 - May 2022

• Monitor Admin Panel along with managing customer data.
• Client Interaction for new projects and managing all verticals including software demos to handling queries.
• Trained trainees regarding software processing.
• Monitoring the Bulk WhatsApp Server.

Company industry:
Law Firm

Education

Purvanchal University

May 2020

May 2020

Bachelor's degree, Computer Science And Engineering

India

GPA (percentage): 72%

GPA (percentage): 72%

I have completed study in computer science

Skills

TECHNICAL SUPPORT

Intermediate

CUSTOMER SERVICE

Intermediate

PRODUCTIVITY IMPROVEMENT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

LINUX

Intermediate

WEB ADMIN

Intermediate

CUSTOMER DATA MANAGEMENT

Intermediate

WHATSAPP

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

Team Leadership

Intermediate

Languages

English

Expert

Hobbies and interests

Dancing

I like to dance in in different different forms