Assistant Store Manager
M. H. Alshaya Company
Total years of experience :12 years, 3 Months
•Worked collaboratively with team to devised
strategic solution and exceed the store sales
target.
•Managed employee schedules, leave, appraisals
to build staff performance reviews and
grievances as per company’s policies.
•Coordinated weekly conference manager
meeting to communicate category sales,
employee feedback and customer service goals to
Area Manager.
•Interacted with customers to recommended
suggestive selling that best suit their tastes,
interests and needs, and promote the loyalty
program.
•Monitored security, stock levels, replenishments,
operating procedures, sales transactions and
policies and procedure to meet the Brand
standards.
Accomplishments:
•Decreased the cost and losses by 50% to 10%
within 6 months.
•Exceeded sales targets and activity metrics: KPIs
at the level of 130% and scored 95% in voice of
customer satisfaction survey.
•Created and implemented a visual merchandising strategy for the store. Contributed to the store’s visual appeal to bring in customers.
•Collaborated with cross functional team to developed action planned to meet stated business deliverables and KPIs.
•Analyzed flow of traffic in store to ensure 95% more visibility of displays.
•Executed merchandising, window displays and floor moves on seasonal changes, business need and trends.
Accomplishments:
•Developed seasonal themes that grew the business by 20% in 2016.
•Promoted as Assistant Store Manager.
•Performed sales duties in busy flagship store, including opening, closing, cleaning, stocking and customer services.
•Maintained high-level product knowledge. Received 95% positive marks for conveying product features and benefits, as report in customer survey.
•Built customer loyalty through stronger relationships retained average repeat customer score higher than other associates.
•Processed cash and credit payments, using point-of-sale (POS) systems with 100% accuracy.
Accomplishments:
•Maintained 20% cross selling rate, beat store KPI targets by 25%.
•Collaborated with 31 team members to hit 90%+ customer satisfaction
•Assisted over 50+ customers’ everyday in selecting
the best product and services.
•Efficiently operated point of sale system.
•Hit and exceeded individual targets by 20% and
rewarded.
Accomplishments:
•Enhanced the department sales by 50% in 2010 and
2011.
2ND DIVISION