Ecommerce Operation Controller
GenesisMe
Total years of experience :8 years, 9 Months
1-Managing relationships with suppliers and distributors to ensure timely delivery of products.
2-Configuring and customizing the platform to meet business needs.
3-Implementing process improvements to increase efficiency, reduce errors, and enhance overall operational performance.
4-Managing product listings, including writing product descriptions, uploading images, and setting prices.
5-Maintaining and updating the e-commerce website or platform.
Identified expansion opportunities, developing existing product ranges and
increasing Stuckists to drive sales.
• Addressing customer complaints and queries of assigned clients
• Upselling or cross-selling products and services and approaching new customers
Collaborating with account managers and submitting reports to upper
management
• Provide dedicated and complete customer service supporting field sales
1-Coordinate sales team by managing schedules, filing
important documents and communicating relevant information
2-Handle the processing of all orders with accuracy and
timeliness+
3-Inform clients of unforeseen delays or problems+
4-Assist in the preparation and organizing of promotional
material or events
5-Respond to complaints from customers and give after-sales
support when requested
Processes requisitions into approving purchase orders for the purpose of updating
and distributing information and/or acquiring resources in compliance with
established guideline
•
Reviews documents and data (e.g Incoming requisitions, past purchases,
reconciliations, inventories, etc.) for the purpose of ensuring the completeness
and accuracy of the purchasing process
•
Responds to inquiries of staff and administration regarding purchasing procedures
for the purpose of providing information
•
Reviews and authorizes purchase orders within assigned limits for the purpose of
facilitating the on-site ability to acquire required supplies and/or equipment.
timely production of products
minimize the lead time by analyzing the system
focus on improving product and quality at the same time
I completed 8 weeks of Internship at Pakistan railways. During the internship pay visit to Engine Block shop, Foundry Shop, Blacksmith shop, Tool shop, Machine shop, Diesel classified shop, Boiler shop, Wagon shop, Wheel shop and learned about various processes.
Industrial an d study tours
.
-