Regional Training Supervisor
Exceed
Total years of experience :17 years, 4 Months
Main Responsibilities in the Gulf Region (UAE, Qatar, Oman, Bahrain, Kuwait and Iraq):
- Supervise and Coach Trainers
- Supervise and Coach Training Coordinators
- Manage Training Operations
- Contribute in the Recruiting and Selection process for Trainers and Technical Engineers
- Maintain and Update CRM
- Provide Training Consultations to Customers, Trainers and Employees
- Prepare Training Proposals
- Provide Development Plans and Materials for Trainers and Technical Engineers
- Manage Training Processes and activities to make sure Training is delivered in high quality
- Manage Training Facilities and Equipment (Training Labs, Computer Hardware and Software Requirements)
- Manage Training Logistics
- Run Training Projects like Microsoft TechMasters (one of the biggest training programs in the gulf region)
- Execute Training programs
- Assure Quality
- Evaluate and Improve quality
- Make training needs assesment for clients to provide the training that in lines with thier needs
• Trainer and Lecturer in many Jordanian Universities such as: Hashemite University, Zaytoonah University, Balqa Applied University and Applied Science University
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Manage all Product Marketing Activities: Planning & Execution
• Control the budget and expenditures of the department, company and project
• Recruit and supervise computer trainers, engineers, technicians and other personnel and oversee their professional development and training.
• Train the staff and Clients on Computer and interpersonal skills
• Develop Trainers Skill through encouraging them to achieve professional certificates
• Meet the requirements of the Learning Partner Center and get the accreditation to be Certified Training Center from Microsoft, Cisco, Adobe, UNESCO, Prometric and Pearson VUE
• Managing, maintaining a customer care system targeting clients loyalty
• Study, research, analyze and Monitor local market needs and Prices taking actions to satisfy market needs and provide the appropriate service, set offers and promotions as necessary
• Run Marketing Campaigns to attract revenues
• Set guidelines with the marketing department in the head office to define our own Identity that will reflect the Academy image
• Working as the IT and Network Administrator for the Academy
Joined as a project manager to develop Learning solutions center with high standards, then I worked as a Training Center Manager for the center with the following responsibilities:
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Manage all Product Marketing Activities: Planning & Execution
• Control the budget and expenditures of the department, company and project
• Recruit and supervise computer trainers, engineers, technicians and other personnel and oversee their professional development and training.
• Train the staff and Clients on Computer and interpersonal skills
• Develop Trainers Skill through encouraging them to achieve professional certificates
• Meet the requirements of the Learning Partner Center and get the accreditation to be Certified Training Center from Microsoft, Cisco, Adobe, UNESCO, Prometric and Pearson VUE
• Managing, maintaining a customer care system targeting clients loyalty
• Study, research, analyze and Monitor local market needs and Prices taking actions to satisfy market needs and provide the appropriate service, set offers and promotions as necessary
• Run Marketing Campaigns to attract revenues
• Set guidelines with the marketing department in the head office to define our own Identity that will reflect the Academy image
• Working as the IT and Network Administrator for the Academy
• Manage Product Marketing Activities: Planning & Execution
• Did studies and researches on the local market
• Proposed and advised products launching and marketing campaigns
• Meet clients and potential clients to present the products, close sales and get feedback
• Trained the workers on the IT Skills, Programming Cash registers and maintaining Computers
• Helped in grouping and maintaining computers
• Coordinated and organized events
• Proposed and advised products launching and marketing campaigns
• Provided consultations and solved problems on the Network and technical issues
• Perform market research to determine competition and products’ presentation techniques.
• Establish distribution networks for company’s products and services
• Analyze and assess media channels used for marketing the company’s products
MBA GPA: 3.61
Faculty of IT