Project Manager
Synechron Technologies - RTA
Total years of experience :19 years, 3 Months
Managing variant Applications projects for RTA.
• Mastery of Project Management tools, techniques, and methods. Primary
responsibility for accuracy, and timeliness of team level issues, action items, and
change control. Creation and update of project plans and resolves status and
resource allocation.
• Interface with customers, Define Project Scope. Assures customer satisfaction and
quality delivery against expected business outcome.
• Coordinate internal resources and third parties/vendors for the flawless execution
of projects. Ensure that all projects are delivered on-time, within scope and budget.
• Reporting and measurement for assigned project. Create and maintain
comprehensive project documentation.
Responsibilities:
• IT Projects Management: managing variant IT projects for Arab Bank in UAE, Qatar, Bahrain, & Yemen (Migration, integration, and new systems projects).
• Business Analyst: Gather business requirements, providing direction and scope to align technology with the organization strategy and priorities business needs. Create and synthesize business requirements in BRD. Communicate to the Business to guide initial thinking from initial idea into a project proposal or change RFC.
• IT Service Management: Develop and maintain IT Operations procedures; Develop and monitor the performance standards in accordance with agreed SLA. Operations scheduling / change management and SLA monitoring; Establish and implements automated IT monitoring tools and infrastructure environments.
• Applications Management: Assume management responsibility for the Support, analysis, evaluation, development, testing and implementation of complex computer software applications (more than 15 applications) for assigned Authority divisions or program areas. Develop project time lines and identify project tasks and procedures.
• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures and applications vulnerabilities and assist in creating RFP.
• Develop, maintain and implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures/Plan.
• Plan, direct, coordinate and review the work plan for System Administrators staff and Helpdesk team. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans, test cases and BRD and other related information on assigned application analyses.
• Meet and negotiate with vendors regarding software and hardware procurement and maintenance. Ensure compliance with contract specifications. Consult with vendors regarding system functionality.
Major Achievements (which adds value to the bank services):
Minimizing the down time for all systems in GCC countries and increasing the availability of Cashier and BPM systems to 99.9%, some projects where delivered before deadline.
Driven business process improvements to cut costs by design and deploy process for Centralize some systems cross all GCC countries.
Prepare Backup and test environments for all system to maximize the system availability.
Play a key role in Data center migration by managing software and applications to be migrated to the new data center (SW and HW).
Prepare a full setup of DR and BAS site for all Arab bank system with full document for each system.
Responsibilities:
Ensure the IT Support team delivers a professional, customer focused and high performing support service in line with agreed service scope and service levels.
Ensure completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
Ensure Arab Bank environments are fully maintained with appropriately supported updates, patches and/or service packs in line with corporate system maintenance policies.
Planning for service enhancements by putting KPIs.
Prepare monthly report for the Share Data services group. For the higher management
Installing and configuring computer hardware operating systems and applications and databases.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults. And replacing parts as required.
Supporting the roll-out of new applications.
Prioritizing and managing many open cases at one time within the agreed SLA.
Testing and evaluating new technology.
Documenting user issues and delivering user training.
Major Achievements (which adds value to the bank services):
Design & Deploy a new process for the first line support to let them work efficiently and to serve the staff effectively.
Driven in-time resolution from 66% to 96% by Designing & Deploying a new process for the first line support to let them work efficiently and to serve the staff effectively.
Play a major role in building service desk system / configure the workflow and identify the products to meet SLA and recognize the flow of Problems and Incidents for all Banking systems.
Play a key role in BAS and DR implementation.
Next - ISP (Dec 2003 - Oct 2004)
Location: Amman - Jordan.
Position: Application Support
Responsibilities: * Following up with clients.
* Generate daily reports for system status.