Rami Alamrat

1- Constructing new plants by leading consultants and contractors based on the agreed drawings, scopes and BOQs considering compliance to the standards and the basic requirements of the production machinery preparation and installation
2- Supervise procurements
3- Controlling and monitoring the installation of the new production line machinery and equipment
4- Define assets - Pool asset system implementation
5- Creation of plant maintenance procedures & polices as per manufactures manuals recommendations
6- Implementation of preventive maintenance systems for stationary mobile equipment and machines
7- Monitoring Maintenance activities and evaluating performance.

• Directed all maintenance and Project Management activities for a large-scale steel
manufacturing plant, ensuring peak operational efficiency and minimizing disruption.
• Spearheaded the development and implementation of comprehensive maintenance
strategies, resulting in 98% improvement in equipment uptime, 43% reduction in
breakdowns and 52% reduction in maintenance costs.
• Led and managed a team of 80+ maintenance technicians, fostering a high
performance culture focused on safety and continuous improvement through Effective
Communication and team coordination.
• Oversaw capital projects, including the construction and installation of new
production lines valued at 350 million, ensuring compliance with design
specifications, budget, and timelines through diligent Stakeholder Management.
• Implemented an asset pool system and developed plant maintenance procedures,
aligning with manufacturer recommendations to enhance asset longevity and reduce
total cost of ownership.
• Monitored and analysed maintenance KPIs to identify opportunities for cost reduction
and efficiency gains, achieving 80% overall efficiency increase.
• Negotiated favourable contracts with vendors and suppliers, optimizing procurement
processes and reducing operational expenses 30% in minimum perspectives.
• Ensured stringent adherence to safety regulations and industry standards, promoting a
proactive safety culture across all maintenance operations.

• Managed corporate-wide maintenance activities, including strategic planning,
scheduling, and execution of preventive, corrective, and predictive maintenance
programs across multiple sites.
• Improved equipment performance and minimized downtime through proactive
maintenance strategies, resulting in 87% reduction in unplanned outages.
• Established and monitored key performance indicators (KPIs) for maintenance
effectiveness, driving data-driven decision-making and accountability.
• Led analyses of maintenance history data, significantly improving equipment
reliability and reducing overall maintenance costs by 30%.
• Orchestrated plant construction projects, working closely with consultants and
contractors through Stakeholder Management to ensure compliance with engineering
drawings, scopes, and BOQs, completing projects 4 to 5 weeks ahead of schedule or
within 80% up to 90% of budget.
• Developed and implemented robust asset management policies and procedures,
including spare parts management and safety stock optimization, improving inventory
efficiency by 93%.
• Successfully implemented an ERP system and time management activation to
streamline maintenance operations and improve resource utilization.

1- Constructing plants by leading consultants and contractors based on the agreed drawings, scopes and BOQs considering compliance to the standards and the basic requirements of the production machinery preparation and installation
2- Define assets management and plant maintenance policies and Procedures
3- Develop and implemented PAB maintenance systems and processes for stationary, mobile and production equipments and machineries
4- Asset management
5- Spare parts management and safety stock storage
6- Maintenance planning and scheduling
7- Manpower utilization to cover up interior works and maintenance requirements along with external sites maintenance reaction & requirements
8- Creation of asset base and history record
9- ERP system implementation
10- Time management activation

1- Workshops and the workflow utilization
2- RIG move technical works and maintenance
3- Responsible for the co-ordination and utilization between in house maintenance and in sites
4- Monitors the performance of the areas and proper maintenance coverage
5- Implementation of management goals & strategies
6- Resolving all problems.
7- Regular reports submitting to top management
8- Upgrade the performance standard
9- Share services management

• Managed all technical aspects of rig moves, including detailing, reassembly, and
critical maintenance, ensuring seamless and safe transitions for drilling operations.
• Coordinated and optimized maintenance coverage between in-house workshops and
remote sites, ensuring rapid response to technical issues and minimizing operational
impact through Effective Communication.
• Implemented management goals and strategies, resolving complex operational
problems and submitting regular, data-driven reports to top management,
demonstrating strong Conflict Management skills in challenging situations.
• Enhanced performance standards and workflows for shared services, contributing to
improved operational efficiency and inter-departmental collaboration.

This maintenance project consists of performing maintenance for all mobile, Stationary, production machinery and equipments including and material handling machinery and equipments
1- Utilization of all workshop manpower to cover up maintenance requirements in the work shops.
2- Highest standards of maintenance and services.
3- Monitors the performance of the working teams make sure to achieve the targets set by the management are being met.
4- Resolving managerial and technical problems
5- Communication with manufacturers of machineries and equipments regarding complications of technical issues related to technical and warranty problems.
6- Technical recalls and campaign completion and providing feedback to manufactures.
7- Full implementation of CSI program.
8-Full implementation of programs related to service performance.
9- Distributes work based on time management
10- Elaborates daily service cash invoices report and, co-ordinate with accounts to confirm the amount received tally with report numbers
11- Pool asset system implementation
12- All team members coordination and support to improve service quality and customers loyalty and satisfaction 13- Fulfil required training sessions on quarterly bases to cover all new related technical related knowledge and information

• Managed comprehensive industrial maintenance projects (preventive, corrective,
predictive, breakdown) for mobile, stationary, and production machinery, primarily
for Hadeed and SABIC affiliates.
• Optimized workshop manpower utilization to meet maintenance requirements across
various sites, enhancing service delivery and reducing external contractor reliance by
89%.
• Ensured the delivery of maintenance and services to the highest industry standards,
consistently achieving over 95% customer satisfaction scores.
• Resolved complex managerial and technical challenges through Conflict Management
and strong decision-making, ensuring project continuity and operational stability
across multiple concurrent projects.
• Liaised directly with machinery manufacturers regarding technical complications and
warranty issues, ensuring timely resolution and optimal equipment performance.
• Successfully implemented Customer Satisfaction Index (CSI) and service
performance programs, resulting in 91% improvement in customer
loyalty/satisfaction\], often presenting findings with clear Presentation Skills.
• Coordinated with accounting for daily service cash invoices, ensuring financial
accuracy and reconciliation through Effective Communication.

1- Co-ordination and utilization of all workshop staff to provide a prompt, reliable and efficient customer care services, up to the highest standards.
2- Monitors the performance to make sure the targets set by the management are being met and, identify reasons these targets are not met.
3- Resolving all managerial and technical problems
4- Monitoring full compliance and implementation of General Motors recalls & campaign completion
5- Implementation of CSI program of all programs related to service performance.
6- Proper distribution of work based on capabilities and qualifications of the existing manpower.
7- Full implementation of time management. 8- Full implementation and data storing on ERP system for good references
9- Elaborates daily service cash invoices report and, co-ordinate with cashier to confirm the amount received tally with report numbers
10- Co-ordinate with regional service management to role and endorse the training needs for his staff along with the required transportation .

I. Department Management & Operations:
• Strategic Planning: Develop and implement service plans, targets, budgets, and procedures aligned with manufacturer and company policies. Forecast goals and objectives for the department and strive to meet them.
• Operational Efficiency: Oversee all day-to-day job duties within the automotive service department, ensuring efficient and timely completion of customer vehicle repairs and maintenance while maintaining high-quality standards.
• Productivity & Quality: Monitor workshop productivity, labour utilization, and first-time fix rates to achieve and exceed performance targets. Conduct periodic spot checks of completed jobs for thoroughness and quality, minimizing comebacks.
• Resource Management: Oversee the scheduling and allocation of work to technicians, ensuring optimal productivity and resource utilization. Manage inventory by monitoring stock levels, ordering parts and supplies, and overseeing the organization of the parts department in coordination with the Parts Manager.
• Facilities & Equipment: Ensure workshop tools, equipment, and facilities are well-maintained, calibrated, and comply with safety and environmental regulations. Keep abreast of new equipment and tools available and recommend purchases.
• Compliance: Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations (e.g., hazardous waste disposal, OSHA Right-to-Know). Understand and ensure compliance with manufacturer warranty and policy procedures.
II. Customer Service & Satisfaction:
• Customer Experience: Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Complaint Resolution: Handle customer complaints immediately and according to dealership guidelines, ensuring proactive resolution and follow-up calls to confirm satisfaction.
• Customer Retention: Oversee customer satisfaction and retention programs, and maintain high satisfaction levels (CSI, CEM, NPS).
• Communication: Maintain open communication with customers throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery.
III. Team Leadership & Development:
• Hiring & Training: Hire, train, motivate, counsel, and monitor the performance of all service department staff, including technicians and service advisors.
• Performance Management: Develop and implement processes to improve workflow, productivity, and quality within the team. Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities.
• Team Morale: Strive for harmony and teamwork within the department and with all other departments.
• Technical Training: Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
IV. Financial Management:
• Profitability: Drive service sales and profitability, meeting and exceeding dealership targets. Maximize service, parts, labor, and accessory sales.
• Cost Control: Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys. Maintain strict control over financial operations including warranty claims, outstanding debts, Work-In-Progress (WIP), and budget adherence.
• Reporting: Maintain reporting systems required by general management and the factory. Analyse service department performance using management reports and initiate corrective actions as needed.
V. Inter-Departmental Collaboration:
• Collaboration: Collaborate with other departments (Sales, Parts) to improve customer care and promote after sales services.
• Parts Coordination: Monitor and follow up on parts orders with the parts manager to ensure availability

I. Bodyshop Operations & Management:
Strategic Planning: Develop and implement bodyshop plans, budgets, and operational procedures to maximize efficiency, quality, and profitability. Forecast goals and objectives for the department.
Workflow Management: Oversee the entire collision repair process, from initial vehicle intake and damage assessment to final quality control and vehicle delivery. Ensure smooth and efficient workflow, minimizing cycle time.
Quality Control: Implement and maintain rigorous quality control measures to ensure all repairs meet manufacturer specifications, industry standards, and customer expectations. Conduct thorough inspections of completed work.
Productivity & Efficiency: Monitor Bodyshop productivity, labor utilization, and repair times to achieve and exceed performance targets. Identify and implement process improvements.
Resource Management: Oversee the scheduling and allocation of work to technicians and painters. Manage inventory of consumables, materials, and parts in coordination with the Parts Department.
Estimating & Cost Control: Review repair estimates for accuracy and completeness, ensuring profitability while providing fair pricing to customers. Monitor and control departmental expenses.
Tools & Equipment: Ensure all Bodyshop equipment, tools, and machinery are properly maintained, calibrated, and in safe working order. Recommend and justify new equipment purchases as needed.
Safety & Compliance: Enforce strict adherence to all health, safety, and environmental regulations (e.g., OSHA, local regulations regarding hazardous waste disposal, paint booth ventilation). Maintain a clean, organized, and safe working environment.
Manufacturer Standards: Ensure all repairs are performed according to manufacturer repair procedures and standards, especially for specific vehicle brands.

II. Customer Service & Satisfaction:
Customer Experience:
Complaint Resolution:
Communication:
Insurance Relations:

III. Team Leadership & Development:
Hiring & Training: Recruit, hire, train, motivate, and manage the performance of all bodyshop staff, including technicians, painters, detailers, and administrative support.
Performance Management: Set clear performance expectations and provide regular feedback, coaching, and performance reviews. Identify training needs and arrange for relevant professional devePlopment.
Team Morale: Foster a positive, collaborative, and high-performing team environment.
Technical Expertise: Stay current with the latest repair techniques, materials, and technologies in the automotive collision repair industry. Share knowledge and best practices with the team.

IV. Financial Management & Reporting:
Profitability: Drive Body shop sales and profitability, meeting and exceeding departmental targets.
Budget Management: Develop, manage, and adhere to the Body shop budget, controlling costs and maximizing revenue.
Reporting: Generate and analyze various financial and operational reports (e.g., revenue, expenses, productivity, cycle time, CSI scores).

V. Inter-Departmental Collaboration:
Parts Coordination.
Service Department: Coordinate .

1- Management of work distribute work among team members, based on ability and experience.
2- Monitors the work performance of the technicians and, receive completed jobs on repair orders for checking and approval.
3- Diagnosis critical mechanical malfunction
4- Warranty rectification and CSI implementation
5- Use service manuals and electronic service information systems
6- Read technical and recall campaign bulletins for proper implementation
7- Educates and instructs staff, in the proper usage of special tools, and workshop equipments to effect good quality repairs and speedy completion.
8- Maintains discipline among manpower, takes necessary measures to keep workshop tidy and cleans well as customers cars and company assist.
9- Responsible to control teams productivity, to achieve companies target, by searching enough work at the tower, to minimize technician idle time.
10- Authorizes all spare parts requisition, subject for the managers approval, on warranty and internal repairs only, limiting the waist as much as possible, without affecting the quality.
11- Recommendations for managers approval, performing of certain repairs, other than those indicated on repair orders, for warranty and initial accounts, and the service advisor for customer pay.
12- Submits reports regularly to his superiors, concerning staff promotion, dismissals, or other measures to be taken, to upgrade the performance standard.
13- Carry out any work related to the company interest, within the normal duty hours if he has the physical and mental ability to do it.

I. Workshop Supervision & Operations:
Work Distribution: Assign work to technicians based on their skill level, workload, and the complexity of the repair, ensuring even distribution and optimal productivity.
Technical Guidance: Provide hands-on technical assistance, diagnostic support, and problem-solving guidance to technicians for complex or challenging repairs. Act as a technical expert and resource for the team.
Quality Control: Conduct in-process and post-repair quality checks to ensure all work is completed accurately, efficiently, and to manufacturer and dealership standards. Minimize comebacks and re-works.
Workflow Efficiency: Monitor repair progress, identify bottlenecks, and implement solutions to maintain a smooth and efficient flow of vehicles through the workshop.
Tool & Equipment Management: Ensure technicians have the necessary tools and equipment to perform their jobs. Oversee the proper use, maintenance, and calibration of workshop tools and diagnostic equipment. Report equipment malfunctions or replacement needs to the Maintenance Manager.
Safety & Housekeeping: Enforce strict adherence to all safety policies and procedures within the workshop. Ensure a clean, organized, and safe working environment.
Documentation: Review technician repair orders for accuracy, completeness, and proper documentation of findings, repairs performed, and parts used.

II. Team Leadership & Development:
Mentoring & Coaching: Act as a mentor to junior technicians, providing training, coaching, and constructive feedback to enhance their technical skills and professional development.
Performance Monitoring: Monitor individual technician performance against productivity and quality metrics. Identify areas for improvement and work with the Maintenance Manager on performance management.
Conflict Resolution: Address and resolve minor interpersonal conflicts or operational issues within the technician team.
Communication: Facilitate clear and consistent communication between technicians, service advisors, and the parts department. Relay important information from management to the team.
Training Needs: Identify and communicate technician training needs to the Maintenance Manager to ensure the team is up-to-date with new vehicle technologies and repair procedures.

III. Customer & Service Advisor Support:
Technical Explanations: Assist service advisors in explaining complex technical issues or repair processes to customers when needed.
Estimate Support: Provide accurate time estimates for repairs to service advisors to ensure realistic customer expectations.
Problem Resolution: Assist in resolving customer concerns related to vehicle repairs by providing technical insights and ensuring corrective actions are taken.

IV. Administrative & Reporting:
Daily Reports: Prepare daily reports on workshop productivity, repair status, and any significant operational issues for the Maintenance Manager.
Warranty Support: Assist with the proper documentation and handling of warranty claims according to manufacturer guidelines.
Parts Coordination: Work closely with the Parts Department to ensure timely availability and proper allocation of parts for repairs.