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Rami Efteha , Restaurant Manager

Rami Efteha

Restaurant Manager·St. George Resort

Jordan

High school or equivalent, Care And Nursing

Work experience

Total years of experience: 27 years, 5 months

Restaurant Manager

May 2025 - Present

St. George Resort

Amman, Jordan

May 2025 - Present

• Led full restaurant opening operations, ensuring service readiness, operational structure, and team alignment from pre-launch to
execution
• Built and managed a team of 20-50 staff, establishing service standards, workflows, and performance accountability systems
• Ensured consistent 5-star service delivery, improving guest satisfaction and repeat customer rates
• Implemented inventory control and cost optimization strategies, reducing waste and improving cost efficiency
• Managed daily operations serving 250+ customers, maintaining seamless service flow without delays
• Developed structured staff training programs, improving service quality, upselling, and customer engagement
• Handled guest relations, complaints, and feedback systems, ensuring immediate resolution and customer retention
• Enforced health, safety, and hygiene compliance, maintaining operational standards aligned with hospitality regulations
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

January 2025 - May 2025

Al-Markazia Restaurant

Amman, Jordan

January 2025 - May 2025

• Optimized restaurant operations and cleanliness standards, ensuring compliance with service quality benchmarks
• Managed inventory systems and portion control, reducing waste and maintaining cost balance
• Resolved customer and staff issues professionally, improving operational stability and team performance
• Supervised food preparation and supply management, ensuring availability and consistency of all menu items
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

November 2022 - March 2024

Harat Alsham Restaurant

Dubai, United Arab Emirates

November 2022 - March 2024

• Directed full-scale restaurant operations, including staffing, inventory, and service delivery
• Monitored financial performance and cost structures, contributing to improved profitability
• Led team development and training initiatives, enhancing performance and internal promotions
• Maintained high customer satisfaction levels through structured service delivery and operational control
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Head of Administration

April 2021 - October 2022

Al-Tdkhi Transport & Contracting

Doha, Qatar

April 2021 - October 2022

• Managed operational coordination and contract administration, ensuring compliance and efficiency
• Developed logistics strategies and scheduling systems, improving operational flow
• Led contract negotiations and stakeholder communication, strengthening business relationships
Company industry:
Motor Vehicle Passenger Transport
Job role:
Administration

Operations Manager

July 2018 - October 2019

NAFESSA SWEET TRADING COMPANY

Doha, Qatar

July 2018 - October 2019

• Checking the quality and size of the servings
• Food Safety
• Ordering food and drink supplies
• Making sure the kitchen and dining areas are cleaned according to certain standards.
• Solving employee or customer problems.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation Manager

July 2018 - October 2019

Jeneen Sweet Trading

Doha, Qatar

July 2018 - October 2019

• Supervised food production operations, ensuring quality and portion control standards
• Managed inventory planning and supply chain coordination, improving stock availability
• Resolved operational challenges and maintained smooth service execution
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

restaurant manager

November 2016 - June 2018

jeeran

Doha, Qatar

November 2016 - June 2018

• Overseeing of food preparation
• Checking the quality and size of the servings
• Organizing stocks
• Ordering food and drink supplies
• Making sure the kitchen and dining areas are cleaned according to Certain standards.
• Solving employee or customer problems.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

November 2016 - June 2018

Jeeran Restaurant

Doha, Qatar

November 2016 - June 2018

• Managed daily restaurant operations, ensuring service quality and operational consistency
• Controlled inventory and supply processes, reducing waste and maintaining cost efficiency
• Handled customer relations and issue resolution, improving satisfaction levels
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

restaurant manager

February 2016 - November 2016

ali basha

Doha, Qatar

February 2016 - November 2016

• Planning menus
• Organizing shift
• Managing stock control and budget
• Working with food and drink suppliers
• Running the business in line with licensing, food hygiene and health And safety rules.
• Recruiting staff and Organizing training.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

February 2016 - November 2016

Ali Basha Restaurant

Doha, Qatar

February 2016 - November 2016

• Planned menus, schedules, and operational workflows, improving shift efficiency
• Managed budgets and supplier relationships, optimizing cost and quality balance
• Ensured compliance with food safety and hygiene standards
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Restaurant Manager

June 2008 - February 2015

black orchid

Amman, Jordan

June 2008 - February 2015

Black Orchid Restaurant as Operations Manager (2008-2015) • Achieved record profitability of restaurant and catering operations for the past 6 years. Cut food and labor costs by 16% while increasing sales, food/service quality and guest satisfaction.
• efficient, high-energy and professional approach to store operations management in order to: o balance service with costs to ensure profitability o promote guest satisfaction to steady repeat business o coach / schedule servers, food quality and presentation
Purchase control inventory with attention to budget guidelines.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Real Estate Consultant

February 2014 - January 2015

Al-Safa Real Estate

Amman, Jordan

February 2014 - January 2015

• Conducted market analysis and client consultations, identifying high-demand opportunities
• Built and maintained property databases and client relationships
Company industry:
Real Estate
Job role:
Sales

Operation Manager

September 2008 - January 2015

Black Orchid Restaurant

Amman, Jordan

September 2008 - January 2015

• Reduced food and labor costs by 16%, improving profitability and efficiency
• Managed operations, inventory, and customer experience, ensuring service excellence
Company industry:
Hospitality & Accomodation
Job role:
Management

Owner

March 2005 - August 2008

Saher for Export & Import

Amman, Jordan

March 2005 - August 2008

• Managed end-to-end business operations, including logistics, shipping, and client communication
• Coordinated with customs and international partners, ensuring smooth operations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

April 2002 - February 2005

Casper’s Restaurant

Amman, Jordan

April 2002 - February 2005

• Managed daily restaurant operations and peak service periods, ensuring efficiency
• Improved inventory control and profitability performance
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

April 2002 - February 2005

Casper’s Restaurant

Amman, Jordan

April 2002 - February 2005

• Managed daily restaurant operations and peak service periods, ensuring efficiency
• Improved inventory control and profitability performance
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Banquet Supervisor

February 2000 - March 2002

Grand Hyatt Hotel

Amman, Jordan

February 2000 - March 2002

• Supervised banquet operations and VIP service delivery, ensuring high guest satisfaction
• Trained staff and ensured task execution quality
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Restaurant Hostess

June 1997 - September 2000

hard rock cafe

Amman, Jordan

June 1997 - September 2000

• Welcomes and seat customers courteously
•Attend, receives and sit guest’s needs in the outlet.
•Serves food and beverage to guest according to prescribed service standards
•Maintains and updates the outlet’s reservation book and guest history book
•Communicates with VIP guests
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Hostess

June 1997 - September 2000

hard rock cafe

Amman, Jordan

June 1997 - September 2000

• Welcomes and seat customers courteously
•Attend, receives and sit guest’s needs in the outlet.
•Serves food and beverage to guest according to prescribed service standards
•Maintains and updates the outlet’s reservation book and guest history book
•Communicates with VIP guests
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Host Supervisor

February 1998 - January 2000

Hard Rock Café

Amman, Jordan

February 1998 - January 2000

• Led staff training, scheduling, and performance evaluation
• Improved team coordination and service standards
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter

May 1996 - January 1999

Intercontinental hotel Jordan

Amman, Jordan

May 1996 - January 1999

▪ Great guests and make them feel comfortable.
▪ Learn menu items and be able to describe them appropriately to guests Take beverage and food orders.
▪ Deliver beverages and food in a timely manner.
▪ Check-in with guests to ensure that everything is going well
▪ Clear dirty dishes from table
▪ Work with other servers and be a team player
▪ Greet and welcome them ▪ Clean serves section .
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter

January 1996 - January 1998

InterContinental Hotel

Amman, Jordan

January 1996 - January 1998

• Delivered high-quality guest service, ensuring satisfaction and operational support
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Hassan Al Barkawe School

August 1994

August 1994

High school or equivalent, Care And Nursing

Jordan

hassan barqawy

July 1994

July 1994

High school or equivalent, Nursing And Allied Sciences

Jordan

GPA (percentage): 68%

GPA (percentage): 68%

Skills

Teamwork

Expert

Restaurant floor manager

Expert

Restaurants Management

Expert

Hospitality

Expert

Restaurant Management

Expert

order

Expert

marketing

Intermediate

restaurants management

Expert

restaurants

Expert

operation

Expert

staff training

Expert

supervising

Expert

problem solving

Expert

people management

Expert

planning

Intermediate

micros

Expert

personal service

Expert

menu development

Intermediate

pre opening

Expert

food industry

Expert

first Eid

Expert

safety

Expert

trainer of trainers

Expert

iso22000-2018

Intermediate

communication skills

Expert

mail

Expert

merchandising

Expert

materials

Expert

office operations

Intermediate

operations management

Intermediate

negotiation

Intermediate

logistics

Intermediate

accounting

Intermediate

restaurant marketing

Expert

Management

Intermediate

Team Management

Expert

Customer Service

Expert

Teamwork

Expert

Food Service

Expert

Sales

Expert

Computer Skills

Intermediate

Hospitality

Expert

Microsoft Office

Intermediate

Administration

Intermediate

Catering

Intermediate

Hotel Management

Beginner

Training

Expert

Training Plans

Intermediate

Leadership

Expert

Food Safety

Expert

Organization

Expert

Business Development

Expert

Project Management

Expert

operations

Expert

Production

Expert

CONSTRUCTION

Intermediate

COST CONTROL

Intermediate

FINANCIAL EFFICIENCY

Intermediate

INVENTORY CONTROL

Intermediate

PROFIT MARGINS

Intermediate

RESTAURANT OPERATION

Intermediate

TEAM LEADERSHIP

Intermediate

WORKFORCE DEVELOPMENT

Intermediate

Social profiles

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
First Aid Skills
Word Processing (MS Word)
Accounting for Non-Accountants
ICDL Certification
English Conversational Skills
English for the Workplace
Training of Trainers (TOT)
ISO 22000 Food Safety Certification
First Aid Skills
Word Processing (MS Word)
Accounting for Non-Accountants
ICDL Certification
English Conversational Skills
English for the Workplace
Training of Trainers (TOT)
ISO 22000 Food Safety Certification
Training
iso22000-2018 ‏
luminous ‎technical ‎university ‎college ‎
Jul 2020
iso22000-2018 ‏
luminus ‎technical ‎university college‎
nursing care
albasheer hospital
Mar 1994
sales
hard rock cafe
May 1999

Hobbies and interests

Reading, sports, cinema