sales
KAMAL OSMAN JAMJOOM TRADING LLC
Total years of experience :19 years, 2 Months
. Handle Clients and deliver services with positive attitude and empathy for others.
. The ability to accept and adopt different cultures and being able to be a part of a multinational team.
. Handling the sales and marketing our merchandise at the Show Room.
. Flexibility of handling three shifts timings as pre scheduled by the management.
. Check and request for any upcoming training for customer services
and quality assurance.
. Reviewing and Following up the daily transactions.
. Follow up the shipments arrival dates and update the customers accordingly.
. Training and rectifying system errors in the accounting software used in the showrooms.
. Daily reports to the higher management in terms of sales outcome and customers feedback regarding our services and quality of merchandise.
. Follow up on procedures and make sure that incidents are handled accordingly to our procedures and regulations.
. Manage any incidents and solve any issues on the spot while keeping the clients satisfied and happy.
. Escalate up normal behaviors of any of my team members to the higher management.
ADDITIONAL RESPONSIBILITIES
. Participate in marketing events such as seminars, trade shows, and telemarketing events.
. Follow-up for collection of payment.
. Coordinate shipping schedules and delivery of merchandise and services.
. Provide on-the-job training to new sales employees.
. To meet clients at the airport and greet in a friendly, outgoing, confident manner.
. Being able to deal with a wide range of nationalities and adopt their culture in order to guarantee 100% customer satisfaction.
. Arrange for proper immigration & visa service for tourists.
. Manage transportation to and from the International airport per service needs.
. 24\7 on phone customers Service.
. Able to work to a flexible timetable
. Manage overnight trips for tourists.
. Manage hotel reservation and transportation according to the tourist or business plan for each visit.
. Tourist guide services.
. Assist with problems i.e. lost/damaged luggage.
. To offer practical advice on arrival issues i.e. phone cards etc.
. To follow directions of Meet and Greet Co-ordinator at all times.
. Solve problems and being able to work under own initiative and to stay calm under pressure.
. Plan and organize day to day activities.
. Make sure that the customer care turn to actual sales.
. Using sales techniques to link products to customers.
. Explain the offers to the customers
. Deal directly with customers either by telephone, electronically or face to face.
. Respond promptly to customer inquiries.
. Communicate and coordinate with internal departments.
. Handle and resolve customer complaints.
. Process orders, forms, applications and requests.
. Direct requests and unresolved issues to the designated resource.
.Gives continuous attention to the customers to help them to find everything from inside the store.
.Make sure that the processes of the deliveries and stock transfer successfully.
. Make sure that the deliveries are correct.
. Assists across all activates in reducing stock loss by observing all company procedures.
. Meeting or exceeding sales quotas.
. Maintaining customer relationships after the sale.
. Marketing products and services.
. Educate customers through detailed explanations and/or demonstrations.
. Making sales calls and contact with potential and existing customers.
. Providing service and individual attention to customers.
. Keeping records of all interaction with customers, regardless of the outcome of a sale.
. Remain updated on product knowledge.
. Seek opportunities to consistently learn and train and develop creative sales techniques.
. Grow existing account base.
International English language test
airport & tourist agency management.
Graduated with basic studies
