operations manager
National Housing Services Company
Total years of experience :27 years, 0 Months
Managing Contractors towards delivery.
Managing Facility Management consulting engagements in National Housing Services Company, MOH, KSA, and Facility Management Operations in Residential, Commercial & Industrial Sectors. Manage joint venture Service Delivery with Sterling & Wilson, delivering quality Facility Service Provision, training, and designing and implementing quality control programs for all Facilities Managed by Masar.
• Created SAR 20 million improvement (20% of budget) to bottom-line by outsourcing administrative functions using quality methodology.
• Serve as Business Leader, coordinating sales, marketing and Service Delivery, including an immediate rollout of new disability rider product that generated SAR 8 million in new revenue.
Teamed with CEO in leading strategic business unit comprised of Hotel, Residential, Commercial Properties generating SAR 58 million from Property & Facility Service Provision. Served as member of corporate M&A team, identifying and evaluating potential acquisition candidates. Administered SAR 25 million operating budget, managed team of six Property Manager, Eight Senior Facility Engineer & Facility Manager and provided indirect oversight to 450+ Associates.
• Executed business plan for integration and transition of Maintenance Company into Integrated Facility Management organization \[ IFM \]. First year quality improvements and cost reductions delivered SAR 4 million in new profits.
• Increased productivity of Service Delivery and Life Cycle of all Assets of the Projects.
• Reduced management team by 50% and reduced headcount among first-line associates by 20%, delivering SAR1.8 million in combined cost savings.
Served as key member of senior management team Managed Facility Management Operational functions with 480 employees. Served as Chairman, Health & Safety Committee, and directed safety management programs. Reported to General Manager of Facilities Management.
• Managed 160 Properties of Residential, Commercial, Shopping Mall, Farm Houses . Managed all projects service Delivery on time and within budget.
• Organized and led task force that improved security management program
• Significantly shifted culture toward improved services, customer focus, and accountability.
• Saved QAR 2 Million annually in energy costs by negotiating energy savings performance contract.
• Reduced overtime usage to the second lowest across the Southwest region
Served as Country Head -Catering, Establish Catering for Yum Yum Tree from Banquets to Event Catering for Individual, Corporate, Exhibitions across Bahrain .develop new Brand concept for Out Door Catering .
• Served as key member of Concept Development for Yum Yum Tree Chain, Bahrain.
• Boosted catering revenues BD .25 million in Six Month, and opened opportunities for Out Door Banqueting .
• Restructured Catering & Retail Outlet Staffing of over 200 . Improved customer satisfaction by 8% and reduced employee turnover 12%.
Provided Catering & Facility management and direction of services in Western Region, KSA for Accommodation, Catering and Facility Management division of the company. Led teams of up to 390 people.
• Spearheading operations related to the development of business for the division with assistance of Sales Department
• Responsible for 42000 Man-day for Catering & Accommodation and Managed Remote Site Operations at Western Region, KSA.
• Preparing annual budgets for the division & presenting the budget against each expense monthly and keep track of the same.
Served as Chef Manager -Responsible for Catering sites at Chennai & Bangalore.
• Served as Chef Manager of Managing Catering Sites for Commercial IT Campus, Industrial Catering sites \[ Hyundai /Toyota \].
• Introduced Live Cooking Concept at across Sodexho Catering sites.
• Conducted Several Theme Parties for all Sodexho sites
Served as Resort Manager for Sterling Swamimalai & Sterling Mahabalipuram .
• Served as Resort Manager of Managing Two Heritage Resorts of Sterling Holidays.
• Introduced Thematic Banqueting which had catered for 8000 Pax at Sterling Mahabalipuram .
• Boosted F&B revenue 100% at Both Resorts with in six months after take over .
• Created Both Resorts as destination for Heritage Resort at South India .
Served as Management Trainee at Park INN .
• Served as Management Trainee in F&B, Front Office, Housekeeping & Sales Department.
MBA - Operations and Project Management.
B.Sc. (Hotel Management & Catering Science) from Bharatiar University, Coimbatore, Tamil Nadu in 1997 Pre-University, from St.Thomas College, Trichur, Kerala in 1992 Higher Secondary from Don Bosco Mannuthy, Trichur, Kerala in 1990 Primary School from Holy Family School, Mannuthy, Kerala in 1985