Ramon Perez

 Attend customer complaints and address the concern or issues.
 Creating quote for customers, Stores and IR markets for their repair
 Requesting parts and monitoring the ETA.
 Maintaining Quote approval summary of all brands (Apple, Samsung, Lenovo, HP etc) daily, weekly, monthly basis.
 Run aging report, Creating KPI and monitoring all escalation status of pending cases with less supervision of higher management
 ERP, SAP and Open Bravo Super-user
 Billing every transaction on daily basis
 Maintaining teller summary to keep track of all invoices, receivables.
 Preparing monthly reports of trade-in transactions for all of the branches of the company.

* Responsible for providing quality and efficient customer service to our customers.
* Daily management of a team of employees in includes of Coaching, Motivating, Call Listening, Evaluation and Training.
* Monitor a team sales to reach their monthly quotas as one of the team's metric.
* Encourage employees to do best practices to exceed expected metric.
* Handles customer calls and agent calls asking for assistance.

Responsibilities:
Conduct production presentations clients and prospective clients composed of licensed / certified physicians and pharmacists.
Planning on product promotions and sales strategies prior to actual calls.
Creating awareness and educate clients about the products.
Constantly endeavour to improve product knowledge, improve selling / marketing skills to exceed
company standards.
Attain assigned sales, prescription and market share goal by effective time management,
maximizing sales while maintaining cost.