Ramy Afify

Supervised and supported IT team in Cairo, Egypt for Saveto Group.
• Developed and implemented IT policy, ensuring network and data security.
• Managed Firewalls (FortiGate) and resolved IP & CCTV system problems.
• Handled annual budget, procurement, and asset management for cost-effectiveness.

• Troubleshot and resolved complex computer systems and network issues, enhancing operational efficiency across the Factory and all Branches.
• Collaborated with ISPs (Vodafone & TE Data) to swiftly address and resolve Internet connectivity problems, ensuring minimal downtime.
• Evaluated and tested emerging technologies, contributing to informed decision-making for system upgrades.
• Provided help-desk support, effectively diagnosing and resolving local network and PC hardware issues.
• Assisted in the installation of new hardware and software, delivering training to employees to optimize usage.
• Managed firewall and security systems, establishing and enforcing protocols to safeguard company data.

• Provided comprehensive end-user support by efficiently managing internal AHCC CRM tickets.
• Delivered onsite technical assistance at end-user offices, ensuring minimal downtime.
• Collaborated with the technical development team to coordinate system production, swiftly resolving recurring technical issues and maintaining engine stability.
• Gained extensive experience in delivering technical support for Fleet Management Systems, enhancing operational efficiency.
• Conducted hardware inspections and configured GPS devices, including Falcom Fox3 and Jazz Navigation, to optimize performance.
• Facilitated training sessions for new employees, improving team competency and knowledge retention.
• Demonstrated a proactive approach in troubleshooting and problem-solving, contributing to overall system reliability.

• Installed and upgraded PC hardware, software, and peripheral components to enhance system performance and user experience.
• Delivered first and second line telecommunications support, ensuring quick resolution of user issues.
• Managed and supported the company’s servers and LAN/WAN infrastructure, optimizing network performance and reliability.
• Executed troubleshooting procedures to isolate and diagnose common PC problems, resulting in a 30% reduction in downtime.
• Provided comprehensive desktop hardware and software technical support, improving user satisfaction scores.
• Responded promptly to user inquiries regarding desktop software and hardware, fostering a collaborative support environment.
• Configured, maintained, and provided technical support for wireless networks, enhancing connectivity for all users.

• Installed and configured computer hardware, operating systems, and applications to ensure optimal performance.
• Troubleshot system and network issues, effectively diagnosing and resolving hardware and software faults to minimize downtime.
• Guided staff and clients through technical processes, providing support via face-to-face interactions, telephone, and remote desktop assistance.
• Enhanced technical and business acumen by actively participating in educational opportunities provided by the company.
• Assisted in analyzing, configuring, designing, implementing, and fine-tuning systems, contributing to improved operational efficiency.

• Installed and configured client software, ensuring seamless user access and data integrity within the enterprise management system.
• Collaborated with IT teams to resolve network issues, enhancing connectivity for LANs and internet services.
• Managed software maintenance and executed regular backups of internal servers, safeguarding critical company data.
• Provided comprehensive support for desktops, laptops, and servers, improving overall user satisfaction and system performance.
• Diagnosed and resolved network service issues, including printing, email, and internet access, reducing downtime.
• Utilized System Administration tools to streamline processes and improve efficiency in technical support operations.