Assistant Front Office Manager
JW Marriott Marquis Dubai
Total years of experience :10 years, 10 Months
• Conducting thebriefing at the beginning of every shift.
• Conducting and giving tips for new joiners on how to link guest’s satisfaction with up-selling.
• Making sure that all associates doing the right thing in terms of (cash closure, following all the process of the check-in and check-out, and completing the necessary training, …etc)
• Monitor the conversation between associates and guests, in order to make sure that we doing the right thing and to correct the associate whenever it needs.
• Personalize the service with the guest, at every interaction.
• Anticipate the guest’s needs.
• Look after the associates, and helping them to resolve their problem.
• Assigned the rooms based on preferences.
• How to run the shift, while opera is down.
• Acting as night shift supervisor.
• Acting as day shift supervisor.
• Full balancing between opera and MARSHA.
• Making reservations through MARSHA.
• Assigned the rooms based on preferences.
• Solve problems from first contact and follow up with the guest.
• Preparation for pre-arrivals in advance.
• Balancing room types to avoid gaps.
• How to run the shift, while opera is down.
• Enroll guests in Marriott reward program.
• Ensure accurate accounting procedures are followed.
• Approach the guest to provide assistance.
• Acting as AYS, Concierge and guest relation role
• Marriott Executive Apartments Dubai Creek
Guest Service Agent December 2012 till present
Responsibilities:
• Acting as night shift supervisor.
• Acting as day shift supervisor.
• Full balancing between opera and MARSHA.
• Making reservations through MARSHA.
• Assigned the rooms based on preferences.
• Solve problems from first contact and follow up with the guest.
• Preparation for pre-arrivals in advance.
• Balancing room types to avoid gaps.
• How to run the shift, while opera is down.
• Enroll guests in Marriott reward program.
• Ensure accurate accounting procedures are followed.
• Approach the guest to provide assistance.
• Acting as AYS, Concierge and guest relation role
• JW Marriott Dubai
Front Office Intern March 2012 till November 2012
(Training in all Rooms departments which has enhanced my knowledge in hotel operations)
Front Office Intern
(Training in all Rooms departments which has enhanced my knowledge in hotel operations)
• Spago - Italian Restaurant
Cairo, Egypt
Waiter 2006 - March 2012
1-Greeting our guest upon arrival and departure.
2-Approach the guest, meet the guest needs.
3-Deliver the company promise to all the guests.
4-Describe menu of food and beverage to our guess.
5-Selling the specific items from the menu. '''special of the day".
BSC of Tourism and Hotel Management - Graduated 2011 Faculty of Tourism and Hotel Management Helwan University Major in Tourism Studies Department