Technical Support Manager
Total years of experience :10 years, 3 Months
Direct IT projects and technical activities across multiple project sites.
* Identify and resolve business needs to achieve organizational goals
* Manage strategic planning to optimize resources
* Improve throughputs and enhance system performance parameters.
Lead high-performing technical team of Engineers
* Infrastructure Specialist, and Technical Support to Develop and implement standard operating
procedures. Establish key processes that ensure reliable and efficient technical services
organization-wide.
Guide the design and implementation of Infrastructure solutions, network monitoring, Establish disaster
recovery plans (DRP), Tape Libraries and SAN hardware.
Provide senior-level technical consultations and support to Systems & Testing Departments on all IT and
networking issues. Review network layouts, resolve equipment redundancies, and improve network
reliability and flexibility.
Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining
and tracking IT operational metrics and provide status to management
Define procedures in the wide range of technologies: Server platform, Operating Systems, Virtualization
platform etc.
Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity)
IT Infrastructure and Technical Support
Maintains, monitors, and supports the infrastructure environment.
Review solution designs and ensure adherence to the infrastructure guidelines.
Provide Level 2 support for production connectivity issues and identify improvement areas.
Document the design, operation and troubleshooting of technology platforms and procedures.
Manage, maintain, and implement systems and network.
* Microsoft Services (Active Directory, DHCP, DNS, File Server, Print Server, RADUIS, WDS, WSUS,
VPN).
* Linux Services (IPTABLE, VPN, SQUID Proxy, Round cube Mail).
Administrate
in
Project Score: 100/100 - Rank: 1st