IT Administrator
Raya Contact Center
Total years of experience :10 years, 8 Months
Diagnose hardware and software problems, and replace defective components.
Perform data backups and disaster recovery operations.
Maintain and administer computer networks and related computing environments, including computer hardware, AVAYA, systems software, applications software, and all configurations.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Perform routine network startup and shutdown procedures, and maintain control Design, configure, and test computer hardware, networking software and operating system software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Train people in computer system use.
Load computer tapes and disks, and install software and printer paper or forms.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Analyze equipment performance records in order to determine the need for repair or replacement.
Maintain logs related to network functions, as well as maintenance and repair records.
Research new technology, and implement it or recommend its implementation.
Maintain an inventory of parts for emergency repairs.
Coordinate with vendors and with company personnel in order to facilitate purchase
Supports server, network and desktop hardware, software and applications.
Backup, security management, user account management, .
e-mail systems including e-mail web server, internet access,
Office systems and applications support.
Performs technology needs analysis.
Rolls out hardware(Routers, Switches, Firewalls) and software to ensure
Optimal deployment of resources.
Plans, implements, and supports the network and computing
Infrastructure plan.
Manages small to medium sized projects according to agreed
Upon budgets and schedules.
Assists with technology planning through ongoing research.
Perform on-site and remote technical support.
Assist in the organization and inventory of all hardware and software resources.
Maintains excellent communication with the IT Manager on all tasks and projects.
Creates and maintains good technical documentation.
Provides emergency on-call support on a rotating schedule.
Performs other duties as assigned
:Microsoft Windows Server 2008
:Microsoft Forefront Threat Management Gateway 2010
:Microsoft Forefront Client Security
:Microsoft Windows Server Update Services (WSUS)
:Microsoft Operations Manager (MOM 2005)
:Microsoft System Center Configuration Manager ( SCCM)
Assists in the planning, design, documentation, and implementation of
various systems to include desktop PC’s, servers, network equipment, and
Software applications.
Monitors and maintains the use of the library’s photocopiers and printers.
Develops, maintains, and monitors procedures for all server backups.
Monitors, plans, and coordinates the distribution of client/server software and
Service packs.
Makes recommendations for new equipment and services to purchase and works
With various Vendors for procurement.
hardware/software/network