Training Program Manager
Amazon - India
Total years of experience :6 years, 11 Months
Training and Quality Program Manager certified in ISO 31000:2018, Six Sigma Green Belt, PRINCE 2 with over 11 years of experience across domains such as Program Management, Team Management, Training and Development, Quality Management, Risk Investigations and Management, Fraud Analytics, Process Development and Improvement
Profile Summary
• Managed total training delivery and transition of over 1000 heads across APAC, MENA, Americas and EU
• A goal oriented proactive leader with expertise in project management in Start-up, Virtual and Mature environments
• Highly driven with strong analytical skills, responsible for Information analysis and identifying associated risks and advantages and derive solutions
• Managed UAT for interface improvements, initiated SOP changes, executed projects of various scales. Liaise and collaborate extensively with Quality, Tech and Data Analytics Teams.
• Extensive background in developing training modules, conducting and supervising training programs for Employees and Managers with a maximum batch size of 40 using stand-up, one-on-one and virtual training with over 7000+ training hours.
Skill Set
• Fraud and abuse analytics
• Lean and Quality Management
• Statistics
• Data Analytics with MS Excel, SQL and Tableau
• SharePoint Administration
• Training and Development
• Content development and Creative writing
Awards and Certifications
• Awarded for Operational Business Excellence - TRMS- QUALITY - Dec 2017 and Jan 2018
• Mountain Mover Award - TRMS- QUALITY - Year 2017
• Awarded for Best Performance by Serco, India for 2014
• Certified Six Sigma Green Belt
• Certified in PRINCE 2
• 35 PDUs in PMP
• Advanced Business Analytics with R Programming - IIT Hyderabad
• Certified Corporate Trainer, Bodhih Training Solutions Pvt. Ltd an ISO 9001:2008 Company
I freelanced as an event coordinator for about 6 months. My activities revolved around managing and establishing the programs at the most accurate time that involved audience numbering more than 1000.
I coordinated multiple teams of youngsters in order to execute the events with much success and praise.
I graduated as an Engineer from Christu Jyothi Institute of Science and Technology that is affiliated to Jawaharlal Nehru Technological University, Hyderabad. During my years in College, I was an active participant in many activities which also helped me fetch many awards and recognition. Frequent session on seminars that I gave on our subjects helped me not only master the topics, but also aid my classmates progress effectively
