Ramzi AZAIEZ, Technical Manager

Ramzi AZAIEZ

Technical Manager

Orange

Location
Tunisia - Tunis
Education
Master's degree,
Experience
21 years, 3 Months

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Work Experience

Total years of experience :21 years, 3 Months

Technical Manager at Orange
  • Tunisia - Tunis
  • My current job since January 2011

Managing a team responsible of mobile Network monitoring, incident management, first level troubleshooring, customer technical support.

Technical support engineer at SFR Business
  • France
  • January 2009 to December 2010

Technical support engineer for B2B customers. Supporting fixed and voice connectivity including TDM and VoIP services

Deployment engineer at Tekelec
  • France
  • February 2003 to December 2008

Delpoyment of telecommunication network monitoring platform. Engineering phase, hardware and software installation on customer site (telecommunication operators in MiddleEast and Africa), comissionning, technical support and training.

Education

Master's degree,
  • at Nancy I University
  • June 1999

Master degree in computer science. Computer science fundementals, programming, software validation, network protocols, ..

High school or equivalent,
  • at SUP'COM
  • July 1998

Telecommunication engineer

Specialties & Skills

Microsoft Access
Installation
Project Engineering
Telecommunication architectures and protocols
Data networks design and installation. Cisco certified.
Customer technical support
Team management
Artificial Intelligence. IBM Watson certified
Project management

Languages

Arabic
Expert
French
Expert
English
Expert

Hobbies

  • Website creation
  • Volunteer trainer