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Rana Alrihawi, Senior Executive Travel Coordinator

Rana Alrihawi

Senior Executive Travel Coordinator·Perfect Travel Tourism L.L.C

United Arab Emirates

Bachelor's degree, Fine And Applied Arts

Work experience

Total years of experience: 10 years, 6 months

Senior Executive Travel Coordinator

January 2024 - March 2025

Perfect Travel Tourism L.L.C

Sharjah, United Arab Emirates

January 2024 - March 2025

• Manage all travel logistics and bookings for clients.
• Coordinate group travel arrangements, including hotel reservations, flights, ground transportation, and activities.
• Destinations research, compare options, and make recommendations to optimize travel itineraries.
• Monitor bookings and identify and resolve any issues or changes promptly.
• Provide 24/7 support to executives during emergencies.
Company industry:
Travel Agency
Job role:
Sales

Ticketing Agent

January 2022 - December 2023

Jade Travel & Tourism

Aleppo, Syria

January 2022 - December 2023

• Provide exceptional service by assisting customers with domestic and international flights reservations.
• Well-versed in industry specific software and systems too.
• Offer detailed information on flight schedules, fares, and restrictions to ensure customers make the right decisions.
• Design travel packages tailored to customers preferences and budgets.
• Maintain up-to-date knowledge of airline policies, fare structures, and industry trends.
• Coordinate with colleagues and various departments to ensure seamless customer travel experiences.
• Maintain confidentiality of customer information and adhere to data protection regulations.
• Train and mentor new ticketing agents.
Company industry:
Travel Agency
Job role:
Sales

Customer Service - Enchanter Supervisor

May 2017 - July 2021

Maids.CC

Dubai, United Arab Emirates

May 2017 - July 2021

• Resolved complex customer issues and complaints ensuring their satisfaction and loyalty.
• A highly results-oriented customer service supervisor with 5 years of experience in the maid services industry.
• Possess excellent communication and leadership skills, with passion ensuring customer satisfaction.
• Responsible for training new employees and enhancing the performance of current ones.
• Effectively manage and resolve customer issues while maintaining positive and professional demeanor.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Visa Processing Agent

April 2018 - February 2019

Maids.CC

Dubai, United Arab Emirates

April 2018 - February 2019

Company industry:
Recruitment & Employee Placement Agency

Volunteer

January 2017 - March 2017

Al-Ihsan Charity Association

Aleppo, Syria

January 2017 - March 2017

Company industry:
Non-profit Organization
Job role:
Medical, Healthcare, and Nursing

Lecturer at Sculpture Department

August 2014 - September 2016

Faculty of Fine & Applied Arts - Aleppo University

Aleppo, Syria

August 2014 - September 2016

Company industry:
Higher Education

Lecturer

January 2014 - January 2016

Faculty of Fine & Applied Arts

Aleppo, Syria

January 2014 - January 2016

Company industry:
Higher Education

Lecturer

January 2014 - January 2016

Aleppo University

Aleppo, Syria

January 2014 - January 2016

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

University Of Aleppo

December 2013

December 2013

Bachelor's degree, Fine And Applied Arts

Syria

GPA (percentage): 67%

GPA (percentage): 67%

View attachment

University Of Aleppo

August 2013

August 2013

Bachelor's degree, Applied and fine Arts

Syria

Faculty of Fine & Applied Arts - Aleppo university

January 2013

January 2013

Bachelor's degree, Sculpture

Syria

Aleppo university

January 2013

January 2013

Bachelor's degree, Sculpture

Syria

Skills

Management
Expert
Management
Expert
Team Player
Expert
Team Player
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
DATA MINING
Intermediate
DATA MINING
Intermediate
APPLICATION SETTINGS
Intermediate
APPLICATION SETTINGS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
FLORAL DESIGN
Intermediate
FLORAL DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
Strong attention to details
Expert
Strong attention to details
Expert
Proficient in Microsoft Office Suite (Word, Excel, ...)
Intermediate
Proficient in Microsoft Office Suite (Word, Excel, ...)
Intermediate
Drawing, sketching and sculpting
Intermediate
Drawing, sketching and sculpting
Intermediate
Amadeus Certification
Expert
Amadeus Certification
Expert
Excellent leadership and team management abilities.
Expert
Excellent leadership and team management abilities.
Expert
Strong problem-solving and decision-making skills.
Expert
Strong problem-solving and decision-making skills.
Expert
Exceptional interpersonal and communication skills.
Expert
Exceptional interpersonal and communication skills.
Expert
Proficient in customer service software and ticketing systems
Expert
Proficient in customer service software and ticketing systems
Expert
Detail-oriented with a commitment to quality service delivery
Expert
Detail-oriented with a commitment to quality service delivery
Expert
Ability to work under pressure and handle challenging situations
Expert
Ability to work under pressure and handle challenging situations
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Negotiation
Expert
Negotiation
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Communications
Expert
Communications
Expert
Telemarketing
Expert
Telemarketing
Expert
Teamwork
Expert
Teamwork
Expert
Call Center
Expert
Call Center
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Business Development
Expert
Business Development
Expert
Marketing
Intermediate
Marketing
Intermediate
Customer Care
Expert
Customer Care
Expert
Customer Focus
Expert
Customer Focus
Expert
Customer Support
Expert
Customer Support
Expert