Private Client Senior
Burberry
Total years of experience :13 years, 0 Months
Act as a brand ambassador by cultivating relationships with new and existing Very Important Clients, demonstrating excellence in selling, service, styling and wardrobing skills. we work closely with all store teams and management and Burberry Private Clients around the world to drive sales and productivity in the store.
• Working closely to support the BPC team in the Middle East region
• Proactively network to identify new local market opportunities
• Creating action plans based on feedback to help develop the in store team
• Executing all sales initiatives driven by the Burberry Private Clients Manager
• Delivering the ‘Burberry Experience’ to the highest standard
• Providing a luxury service experience and demonstrate expertise in styling &
wardrobe.
• Generating and executing group and individual appointments
• Working mostly “by appointment” to provide a personalized service and build
relationships with our top clients to promote loyalty and incremental purchases.
• Creatively generating new business in the stores and increasing our top clients’
sales
-Client Development:
..Working by appointments to provide a personal service and maintain close relationships with all VICs and VVICs in store or off site.
..Proactively clientele and recruit new VICs to build a client book, either in Partnership with sales thereby assisting the growth of their VIC business or in partnership with store manager and Burberry Private Client Manager to attract new VICs through local networking .
-Sales and Services
..Drive and deliver personal sales and KPI targets by cultivating client relationships.
..Execute all sales initiatives driven by the Burberry Private Clients Managers.
..Maintain service and standards at all times
..Provide a luxury experience, demonstrating expertise in styling and wardrobing for all occasions.
..Support and lead by example at in-store events in order to cultivate relationships and drive sales.
..Collaborating with marketing team and visual merchandising team, and providing the weekly feedbacks and reports .
..Lead the sales team and asissting in the in-store trainings, to provide our clients with Luxury experience on the highest level.
..Organising the in-store events.
..Proactive in generating and executing group appointments.
..Efficient in follow-up and all after-sales service with customers.
-Internat Partnerships.
..Develop internal relationships to drive client development in store by partnering with other sales associates across all departments.
..Share client feedback and sales opportunities with line managers and Burberry Private Clients Manager.
..Share best practices and knowledge with Burberry Private Client Global team.
Visual Merchandising & E-Commerce
• Manage the Instagram account of PIAFF Boutique @piaffboutique and maintain a professionally interactive approach towards clients on social media.
• Integrate creativity into shooting photos to promote events, price reductions and holiday wishes for the social media accounts of PIAFF
• Customize accessory visual displays throughout the boutique
• Manage all aspects of mannequin clothing on display in flagship store and branch
Sales & Customer Service
• Promote PIAFF and its brands to clients
• Act as an advisor to clients in wardrobe
• Address clients’ inquiries and complete sales transactions
• Package and wrap gifts
• Conduct after sales calls with clients to ensure satisfaction
• Handling certain clients and their needs and styles in order to call them and
keep them updated
• Scheduling appointments with clients
Administration
• Handle logistics of outbound and inbound shipments with logistics manager,
between client and office
• Assist in/provide insight to setting the weekly work shift schedules to management
• Check stock levels and update inventory registers
• Transfers between warehouses
Human Resources
• Train new employees in sales on PIAFF standards, sales approach, rules and regulations
• Familiarize new employees with valuable information about clients’ purchasing trends, habits and preferences
• Conduct modest level orientations to staff about new trends and fashion designers in the industry after conducting thorough research
Cumulative GPA 2.6 Major Courses GPA 3.6