RANCY GONZALES, Customer Service

RANCY GONZALES

Customer Service

Technical Care Center

Location
Qatar
Education
Bachelor's degree, Filipino
Experience
9 years, 11 Months

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Work Experience

Total years of experience :9 years, 11 Months

Customer Service at Technical Care Center
  • Qatar
  • My current job since October 2016

Job Responsibilities:
 Ensure high levels of customer satisfaction through excellent salesservice
 Enters price changes by referring to price sheets and special salebulletins
 Maintained good relation to the customer and answer inquiry.
 Answering phone both incoming and outgoing calls.
 Remain knowledgeable on products offered and discuss available options.
 Collects payments by accepting cash, check, or charge payments from customers; making
change for cash customers.
 Balances cash drawer by counting cash at beginning and end of work shift
 Maintains safe and clean working environment by complying with procedures, rules, and
regulations.
 Team up with co-workers to ensure proper service
 Contributes to team effort by accomplishing related results as needed

Secretary at Sun Life Grep
  • September 2015 to August 2016

Job Responsibilities:
 Answering phone both incoming and outgoing calls.
 To document/ record information, maintain files, process all paper work, and to perform
day to day administrative tasks
 To ensure events, processes and all relevant documents comply with Company procedures,
policies, regulations & standards.
 To schedule and confirm appointments for the personnel of thedepartments.
 To coordinate with others to receive or submit regular reports / forms intime.
 Maintaining a tracking facility to enable documents to be updated easily.
 Scanning the all documents and keeping the backup in the system
 Responsible for maintaining hard copies as specify the location, cabinet and shelve reference
in the file index.

Team Leader at Tom’s World Robinson
  • March 2015 to August 2015

Job Responsibilities:
 Ensure high levels of customer satisfaction through excellent salesservice
 Maintained good relation to the colleagues
 Maintains safe and clean working environment by complying with procedures, rules, and
regulations.
 Team up with co-workers to ensure proper service
 Contributes to team effort by accomplishing related results as needed

Merchandiser at Super Market Robinson Mall
  • March 2010 to February 2011

Job Responsibilities:
 Provide good relationship and services to the customer and assisting them on what they
need by wise and reasonable buying.
 Always smile and alert.
 Checking delivery and stocks.
 Handling display and ordering.
 Maintained good relation to the customer solves and provides services as needed.
 Attending to usual sales activity.

Education

Bachelor's degree, Filipino
  • at Eduardo L. Joson Memorial CollegeNational High School
  • April 2015
High school or equivalent, Filipino
  • at Cruz Elementary School
  • January 2006

Cruz, Bongabon, Nueva Ecija (S.Y.

Specialties & Skills

CUSTOMER SATISFACTION
TELEPHONE SKILLS
ADMINISTRATION
DELIVERY
PERSONNEL
POLICY ANALYSIS
PROCESS ENGINEERING

Languages

English
Expert