Hr Coordinator
Relief International
Total years of experience :13 years, 5 Months
Continuously assist the Country HR Manager in the process of ensuring that the HR department has Administrative and Operational excellence regarding the presence of HR Systems, Databases, SOPs, Procedures and Manuals; highlight any gaps in the administrative/operational process in order to implement corrective measures accordingly;
Ensure the accuracy and validity of the administrative section of the HR Department regarding HR-personnel records which should be regularly updated in alignment with RI’s Filing Guidelines and Donor requirements (if applicable).
Provide needed assistance to the Country HR Manager regarding the implementation and execution of HR internal regulations, HR Programs and systems, employment policies and procedures.
Supervise all the steps of the recruitment process in alignment from identifying recruitment needs till the hire date which should be conducted effectively .The recruitment steps include but are not limited to: Vacancy Posting, CV shortlisting, CV Screening, Interview Scheduling, Conducting Interviews, Reference Checks, Terrorist Checks, Offers’ Preparation & Negotiation, Employment Date, Pre-Employment Documents, and Orientation & Induction.
Supervise the steps of the Orientation and the Onboarding Plan developed.
Responsible for providing the new joiners with an Orientation on their first (1st) day of employment in order to provide them with adequate information.
Closely follow up on the implementation of the On-Boarding Program and the related meetings for national and International staff in order to make sure the accuracy of the program’s execution;
Supervise the preparation of the Manual Payroll on a monthly basis.
Highlight to the Country HR Manager any behavior, complaint or incident.
Assist the Country HR Manager in conducting Employee Relations meetings in order to ensure that decisions related to warnings, disciplinary actions, PIPs, contract-cuts, contract non-renewals are well-communicated to the employee in a transparent, objective and accurate manner and in alignment with RI’s disciplinary measures and the Lebanese Labor Law.
Act as a point of contact and reference for employees regarding any queries or clarifications and provide needed HR services to internal parties in alignment with HR policies, SOPs and procedures in order to ensure the presence of consistency and common understanding;
Support the Country HR Manager in issuing Visas and work permits when required.
Supervise, follow up and train newly hired HR assistants or entry level employees at the HR department in order to ensure that they are provided with adequate guidance and knowledge regarding the HR Policies, Systems and Procedures.
•Prepare and update the monthly Payroll for RI Lebanon while managing staff benefit schemes. Liaise with Field HR focal points.
•Ensure that RI Lebanon disciplinary measures procedures are in place and well communicated. Follow up incidents reports, decisions and file necessary documents.
•Prepare of RI contract for national staff and ensure that RI employee manual is delivered to the staff.
•Support in developing and implementing the Capacity building approach and training plans in RI Lebanon.
•Deliver RI trainings for staff when needed on different topics
•Secure that the RI Performance Management Cycle is being implemented. Assist in delivering related trainings, give guidance and follow up meetings with staff.
•Ensure that Induction packages are delivered to staff.
•Ensure that the recruitment in the field is applied according to RI regulations.
•Prepare and send periodic HR reports according to RI procedures.
•Support HR staff in the main office when needed
•Assist staff in roll-out and clarifying HR policies, procedures and standard RI practices
•Contribute in the alignment and design of HR policies, processes and procedures
•Provide administrative support for staff welfare programs/activities
•Fulfill any other related tasks that may be assigned by the Operations manager and the Country Director.
-Supports day-to-day HR function activities and provide full administrative assistance to the HR department
-Administers the formulation and enforcement of HR Policies and Procedures
-Advises and counsels First Line Managers on employee relation issues, as well as, reviews documents of disciplinary action or performance improvement plans for appropriate content
-Track all Staff Leaves (Sickness leave, annual Leaves, etc...) and ensure that leaves are updated to database.
-Track attendance for field (daily, weekly, monthly) and base staff, and ensure that Timesheets reflect an accurate tracking and link the timesheets to the existing payroll.
-Develop and maintain HR database with joiners and leavers with all details needed
-Participate in the Recruitment process from the interview till the offer.
-Conduct visits to field offices to ensure that all HR documentation are in compliance with RI Policies
-Prepares Recognition and Warning Letters for Issuance
-Follows-up on all employee-related issues regarding rewards, recognition and corrective actions, safety, welfare, wellness and health to maximize employee attitude, condition and morale
-Conducts Employee Performance Dialogues with the Line Manager and Exit Interviews
-Generates various HR Reports as requested and needed
-Acts as a first point of contact for employee issues regarding their complaints on work conditions, management
-Issue Employment certificate (Salary certificate, recommendation letters, letter to embassies)
-Develop and Produce daily and weekly Reports
-Conferring with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
-Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Ensuring that appropriate changes were made to resolve customers' problems, Manage and build a database which will help to identify and target potential for the sales team, including email, search, social media, telephone and direct mail.
-Resolving customers' service or billing complaints by performing activities such as exchanging books, refunding money, or adjusting bills.
-Receiving the documents imaging from the scanning team and check out each document in a quality control process.
-Keeping document safe security, archiving and maintaining and ensuring the optimal performance of scanning hardware and software
Gathering market and customer’s information, making appointments to meet new and existing clients, make a deal with them, maintaining and developing the relationships with existing customers in person via telephone calls and emails
entering invoices and inventories, responsible in observing in/out stock, making a daily perceptual inventory in order to balance the stock and preparing accurate & informative sales reports and documentation.