Training Specialist
Wasla outsourcing
Total years of experience :17 years, 7 Months
• Conduct soft skills Training for wasla`s clients (Vodafone-TE-Data- Olympic group- B-tech -ElEzaby Pharmacies)
• Give Quality Training For TE-Data (Technical support-sales -Enterprise )
• Keep up with developments in area of expertise by reading current journals, books and magazine articles.
• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Schedule classes based on availability of classrooms, equipment, and instructors.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
• Offer specific training programs to help workers maintain or improve job skills.
• Monitor, evaluate and record training activities and program effectiveness
• Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
• Coordinate recruitment and placement of training program participants
• Evaluate training materials prepared by instructors, such as outlines, text, and handouts.
• Develop alternative training methods if expected improvements are not seen
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, instructors or customer representatives.
• Screen, hire, and assign workers to positions based on qualifications
• Select and assign instructors to conduct training.
• Devise programs to develop executive potential among employees in lower-level positions.
• Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.
• Negotiate contracts with clients, including desired training outcomes, fees and expenses.
• Supervise instructors, evaluate instructor performance, and refer instructors to classes for skill development.
• Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
• Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.
•Supervise team members and team procedures and processes
• Ensure there are always an adequate number of team members to do each process well.
• Communicate frequently with team members.
• Delegate duties.
• Ensure agreed customer service standards are consistently met
• Supervise the day-to-day operation of the Call center betting business
• Consistently monitor staff levels and liaise with management regarding any adjustments required
• Provide leadership, guidance and support to the Customer Services Representatives
• Deliver the team sales target
• Deliver the required volume of effective coaching
• Deliver client service level agreements and KPIs
• Manage and motivate the sales and quality performance of a team of up to 25 Sales Advisors
• Ensure Advisors are delivering individual sales targets
• Maximize productivity
• Report and distribute management information highlighting areas for improvement and those of concern and opportunity
• Recommend and implement operational process and platforms improvement
• Appraise and develop staff
• Work towards and implement best practice
• Be in partnership with the other team leaders to organize all-team meetings
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Explain products or services and prices, and answer questions from customers.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Conduct client or market surveys in order to obtain information about potential customers.
• Leads visitors through a point of interest while sharing general and specific knowledge related to the location and setting.
SIFE Model ( Helwan University)
Position: Organizer 10/2006 to 7/2009
Job Description & Duties: • Interview newcomers.
• Organize new projects launching in many fields (Entrepreneurship- Businesses ethics- Market economy- Success skills)
• Train New comer on (Sales skills- Phone Etiquette - businesses Etiquette-How To write a Resume)
• Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.
• Work closely with the marketing team to achieve sales objectives
• Attend monthly meetings with the Corporate Account Managers to update information and discuss any issues
• Contribute to the team performance by sharing and implementing Best Practice Ideas
Faculty of Arts (Egyptian Archeology) Helwan University Grade: Good
