Graphic Designer
The Egyptian Society for Integrated Development
Total years of experience :16 years, 4 Months
Photoshop
in design
illustrator
power point
social media
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Record details of actions taken
Maintain customer databases
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Work well to achieve targets and ensure that all queues and updates were regulars Checked.
Utilize all preferred Airline contacts.
Assign flights to the cruise system and ensure that allocations were used.
Handle internal and external calls, offering the highest level of customer service.
Issue airline tickets for bookings in line with contracts.
Plan, create, arrange and operate tours and travel programs. They provide and organize vacation and holiday Packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers, restaurants and other similar businesses. Tour operators also provide advice on sightseeing and shopping activities, evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodations, itineraries or service. Depending on the size of the company, handle tasks such as preparing marketing brochures, updating website content and making on-site visits to hotels and other destinations to verify its suitability for inclusion in a tour package.
Plan, create, arrange and operate tours and travel programs. They provide and organize vacation and holiday Packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers, restaurants and other similar businesses. Tour operators also provide advice on sightseeing and shopping activities, evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodations, itineraries or service. Depending on the size of the company, handle tasks such as preparing marketing brochures, updating website content and making on-site visits to hotels and other destinations to verify its suitability for inclusion in a tour package.
Assist managers with compliance of disciplinary measures and coordinates disciplinary actions with HR Management.
Assist managers in implementation of personnel policies and procedures.
Coordinate and follow up on performance appraisals.
Coordinate the training of staff with Training specialist.
Coordinate all travel arrangements for the staff.
Supervise office services (repair & Maintenance, cleaning, security, office supplies, equipment maintenance, Mailroom, etc.
Maintain the hand punch system in an updated manner, incorporating changes required due to staff additions, deletions and transfers.
Review daily, weekly and monthly reports from the hand punch system undertaking spot-checking on accuracy of the system.
Forward daily and weekly reports to the Supervising Officers requesting decisions and actions to be taken.
Issue monthly reports on excessive absenteeism to the General Manager recommending actions to be taken.
Handle and Maintain the Showroom (Ladies Wears/ Accessories etc).
Responsible walks in customer and answer their questions and supports all selling functions.
Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor in the ladies section.
Attract potential customers by answering product and service questions; suggesting Information about other Products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Prepare product or service reports by collecting and analyzing customer information.
Assist the Showroom Manager in day-to-day operations of the Showroom.
Assist in managing appropriate inventory and completing daily /weekly / monthly Sales reports.
Selling of products and develop & manage customers Interacting with them awhile provide solutions.
Handling customer queries and providing solutions.
Maintaining and adding on to customer database.
Receiving payment by cash, check, credit cards, vouchers or automatic debits computing and recording transactions and ensuring 100% accuracy for all registers transactions maintaining clean and orderly checkout areas.
Counting and recording the float before trading begins and upon the close of sealing.
Cash handling and safe custody of collecting cash.