Admistration Assistant & Customer Service Coordinator
Trading Company
Total years of experience :11 years, 6 Months
• listening to customer requirements and presenting appropriately to make a sale.
• Maintain and developing relationships with existing customers in person and via telephone calls and emails.
• Responding to incoming email and phones inquiries.
• Liaising with suppliers to check the progress of existing orders.
• Gaining a clear understanding of customer’s businesses and requirements.
• Making accurate rapid cost calculation and providing customers with quotations.
• Documents financial transactions by entering account information.
• Maintains accounting controls by preparing and recommending policies and procedures.
Maintain office survives.
• Design and implement office policies.
• Organize office operations and procedures.
• Supervise and evaluate office staff.
•Monitor and record long distance phone calls.
•Maintain office equipment,
•Prepare time sheet
Team Leader sales department at Hospitality Dynamics company Dubai
• Improves and enhances communication within the team.
• Assures customers’ satisfaction and deliver required information to the higher management levels.
• Monitors achievement of the Kepi's of my team and updates operational forms and escalated when necessary.
• Coach and provide relevant feed back to my team on their performance progress and how they may develop.
• Make assessments and look for solutions that are immediately obvious.
• Generate CSRs’ performance reports.