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Rania Elhakeem, Technical Support Sales Engineer- Qatar

Rania Elhakeem

Technical Support Sales Engineer- Qatar·PROTEC

Qatar

Bachelor's degree, Chemical Engineering

Work experience

Total years of experience: 8 years, 8 months

Technical Support Sales Engineer- Qatar

March 2013 - June 2013

PROTEC

United Arab Emirates

March 2013 - June 2013

Company: PROTEC Technical Service (Various Projects) -
March '13-Present
Position: Technical Sales Engineer- Qatar

I am responsible for preparing commercial offers for the W & WW equipment and follow up generated proposals to close the orders.

My job description covers the following: • Work diligently and effectively under the guidance of the W & WW Sales Manager
• create and maintain a quotation log for proper follow up • Responsible for generating proposals for the W & WW equipment
• Follow up on all quotations on a timely fashion
• Assist W & WW sales team to close jobs
• Work closely with Technical Support to ensure accuracy of technical submittals
• Use standard forms and procedures to ensure accuracy and efficiency of work
• Carry out supplier searches when necessary to find non-standard equipment
• Develop and maintain client data base, contact information
• Visit contractors and end users as necessary to close deals
• Assist in trade shows
• Develop new client relationships and opportunities with W & WW Sales Manager

Company industry:
General Engineering Consultancy
Job role:
Engineering

Project Coordinator -- Qatar

August 2011 - March 2013

PROTEC

United Arab Emirates

August 2011 - March 2013

Company: PROTEC Technical Service (Various Projects) -
August '11-March '13
Position: Process Engineer- Qatar
• Execute discipline front end and detailed design input to engineering projects. Execute technical support studies as requested. Provide engineering support to the construction / commissioning phases as necessary. Provide engineering support to maintenance and operations as requested.

Accountabilities: • Provide detailed engineering input during all design phases, including interpretation and challenge of standards.

• Actively communicate with other disciplines to optimize areas of interface, during the design development, review and check processes.

• Support design/ drawing office personnel with specialist engineering input.

• Prepare requisitions and technical evaluation of bids for discipline material and equipment procurement. Ensure equipment vendors provide timely and quality input into design packages. Review all third party discipline design work.

• Ensure design packages meet the relevant safety and environmental standards.

• Understand the contract quality management system and ensure these are implemented.

Position: Project Coordinator -- Qatar
Responsibilities: • Plan projects in order to accomplish its goals within constraints such as time, cost and agreed
• quality standards
• Schedule tasks, deadlines and milestones for all stake holders and resources
• Create Gantt charts in MS Project
• Create detailed chart of milestones for all parties
• Create time estimates for work to be performed
• Manage/Coordinate/escalate project tasks on a day-to-day basis
• Assemble assets required for Installation team to perform tasks
• Disseminate information to team members through task and sub-tasks assignment based on requirements
• Coordinate communication between staff and third parties acting on behalf of the client
• Efficiently and competently manage problems - when things go off plan (due to scope-creep, changed requirements, missed deadlines etc.) bring them back on plan or create a new plan with the assistance of key-stakeholders
• Intimately understand the requirements of the project and ensure that work proceeds on-spec
• Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality
• Constantly monitor and report on the progress of a project to all stakeholders
• Track and report team hours and file expense reports
• Work directly with Director Operations, Vice President Operations, Account Manager, Requirements analyst and sales to contribute wording, estimates, charts, samples etc. to proposals
• Work with the requirements analyst and installation team to estimate costs & budgets
• Work with the requirements analyst and installation team to come up with strategies to reduce project cost
• Always present self to customer in a positive and professional manner that is consistent with the title of "Project Coordinator"
• Obtain, discuss and follow-through with feedback from client
• Work with client against scope creep and endeavour to keep project focused within scope
• Investigate and answer clients' questions
• Support & help trouble-shoot delivered work during project and post-project
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered
• Provide soft-sales (up-selling opportunities) or articulate these opportunities to the appropriate channels
• Demonstrated ability to focus attention on critical goals and results and be held accountable for achieving them.
• Ability to comprehend problems, arrive at solutions and communicate those effectively to stakeholders.
• Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact.
• Ability to demonstrate leadership skills within a team environment, take control of situations when appropriate and achieve results, takes initiatives in representing issues and potential solutions to management.
• Independent worker with little need for supervision
• Perform any other duties within the intent of the preamble to the job definition.

Company industry:
General Engineering Consultancy
Job role:
Other

Environmental Engineer

June 2003 - April 2008

Water Resources & Irrigation Ministry - Egypt

Egypt

June 2003 - April 2008

Company: Water Resources & Irrigation Ministry - Egypt
June '03-April '08
Position: Environmental Engineer-
Duties: 1) Prepare, review, and update environmental investigation and recommendation reports.

2) Collaborate with environmental scientists, planners, hazardous waste technicians, engineers, and other specialists, and experts in law and business to address environmental problems.

3) Obtain, update, and maintain plans, permits, and standard operating procedures.

4) Provide technical-level support for environmental remediation and litigation projects, including remediation system design and determination of regulatory applicability.

5) Monitor progress of environmental improvement programs.

6) Inspect industrial and municipal facilities and programs in order to evaluate operational effectiveness and ensure compliance with environmental regulations.

7) Provide administrative support for projects by collecting data, providing project documentation, training staff, and performing other general administrative duties.

8) Develop proposed project objectives and targets, and report to management on progress in attaining them.

9) Advise corporations and government agencies of procedures to follow in cleaning up contaminated sites in order to protect people and the environment.
Company: El-Minia Faculty of Engineering (Various Projects) -

Company industry:
Safety & Environment
Job role:
Engineering

Laboratory Engineer-- Egypt

September 2000 - June 2002

Water Resources & Irrigation Ministry - Egypt

Egypt

September 2000 - June 2002

September '00-June '02
Position: Laboratory Engineer-- Egypt

1. BASIC FUNCTIONS

Manages and supports the proper functioning and development of the Chemical Engineering Laboratories
Comprising the fluid dynamic lab, the reaction engineering lab and the mass transfer operation lab.
Directs the preparation of lab experiments as advised by the course professor, coordinates the set-up of required tools, and ensures calibration and proper functioning of equipment.
Instructs and demonstrates to students the proper techniques in lab safety, and use and operation of lab equipment.
Assists faculty and graduate student in conducting research experiments, and helps undergraduate students in doing their course and final-year projects.
Trains and directs the work of students who work in the laboratories as "student employment".
Takes initiatives to design new experiments or find inexpensive solutions for getting robust test results.
Prepares annual lab report.

2. DUTIES PERFORMED

a. Manages and directs the activities of assigned personnel in the Chemical Engineering Laboratories.
Performs supervisory functions as established by management for this job.

b. Schedules the lab sessions and assigns the proper graduate assistants in coordination with the Chemical Engineering program coordinator.

c. Liaises with the professors concerned to receive advice regarding course and final- year projects intended for students. Studies projects and ensures that all requirements are met. Coordinates the preparation of appropriate work areas for students, sets up the required tools, equipment, materials, and protocols of experiments and tests and calibrates equipment to ensure proper functioning.

d. Participates with faculty members and students carrying out research work. Contributes technical knowledge to the design, upgrade, and revision of experiments.

e. Liaises with faculty members to prepare orders for updating equipment to meet educational standards.
f. Responsible for planning and introducing new experiments in mass transfer and reaction engineering in coordination with faculty members.

g. Contributes to the formulation and modification of administrative and technical procedures adopted in the laboratories, and ensures such procedures are followed. Includes preparations for laboratory sessions, dispensing tools, equipment, components, materials etc., to students; regulating student access to manuals and data books.

h. Performs other related duties such as maintaining and updating a data base on equipment catalogs, manuals, data books, protocols of experiments, ensuring observance by subordinates of fire and safety regulations and the practice of good housekeeping, salvaging tools and materials where possible, etc.

i. Prepares the Chemical Engineering Laboratories Annual Report.

3. WORK CONTACT

Frequent contact with faculty members up to Chairperson level and with lab supervisor and lab technicians.
Occasional contact with outside suppliers and contractors when performing equipment maintenance and repair and when ordering equipment and/or parts.

4. INDEPENDENCE OF OPERATION

Reports to Chemical Engineering program coordinator. Works according to established procedures and determines work methods in accordance with accepted technical standards under general supervision.
Supervisor keeps advised of work progress and checks completed work
.
5. PHYSICAL EFFORT

Slight physical effort involving walking, standing, bending and the operation of equipment for approximately 60% of the working


Personal Development

Company industry:
Primary, Prep, & Secondary School
Job role:
Engineering

Education

El Minia University

May 2000

May 2000

Bachelor's degree, Chemical Engineering

Egypt

El Minia High School

June 1995

June 1995

High school or equivalent,

Egypt

BSC - Chemical Engineer 1992 - 1995 El Minia High School Philology - Higher Grade English - Higher Grade French - Higher Grade Maths - Ordinary Grade Physics - Higher Grade

Skills

Waste Water Treatment
Expert
Waste Water Treatment
Expert
Chemical Engineering
Expert
Chemical Engineering
Expert
Engineering
Expert
Engineering
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
CLERICAL
Expert
CLERICAL
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
ENGINEER
ENGINEER
ENVIRONMENTAL REGULATIONS
Expert
ENVIRONMENTAL REGULATIONS
Expert
ENVIRONMENTAL REMEDIATION
Expert
ENVIRONMENTAL REMEDIATION
Expert
GENERAL ADMINISTRATIVE
Expert
GENERAL ADMINISTRATIVE
Expert
HAZARDOUS WASTE
Expert
HAZARDOUS WASTE
Expert
LANDFILL
Expert
LANDFILL
Expert
PROGRESS
PROGRESS
Waste Water Treatment
Expert
Waste Water Treatment
Expert
Chemical Engineering
Expert
Chemical Engineering
Expert
Engineering
Expert
Engineering
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
PMP
LEED INSTITUTE
May 2011 - Jun 2011

Hobbies and interests

SPORTS, READING