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Rania Oumaalla, Customer Service Representative

Rania Oumaalla

Customer Service Representative·NRG Conseils

Morocco

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 5 years, 5 months

Customer Service Representative

January 2026 - Present

NRG Conseils

Rabat, Morocco

January 2026 - Present

Contacted clients and presented insurance offers
Managed customerfollow-up and appointment scheduling
Handled customer inquiries and resolved objections professionally
Updated customerdatabases and maintained accurate records
Worked toward dailycustomerservice and sales objectives
Company industry:
Call Centers & Customer Care Outsourcing

Cabinet Notarial

January 2025 - December 2025

Notary Office

Rabat, Morocco

January 2025 - December 2025

Assisted with contract preparation and administrative tasks
Organized and archived legal documents and client files
Supported dailyoffice operations and document management
Maintained administrative records and client follow-up
Company industry:
Law Firm

Franchise Owner / Branch Manager

January 2022 - October 2024

cash plus

Rabat, Morocco

January 2022 - October 2024

Customer Service & Operations
Cash plus
Managed daily branch operations independently
Assisted clientswith financial services and moneytransfers
Handled customer inquiries and complaint resolution
Supervised and trained staff members
Managed client records and administrative tasks
Company industry:
Business Consultancy Services

Administrative Assistant Intern

January 2022 - January 2022

notarial

Rabat, Morocco

January 2022 - January 2022

Supported contract management and administrative operations
Organized, archived, and maintained legal documents
Assisted with dailyadministrative tasks and officeworkflow
Maintained administrative records and document processing
Gained experience in legal documentation and contract management
Company industry:
Administration Support Services

Customer Service Assistant

January 2018 - January 2019

Call Center

Rabat, Morocco

January 2018 - January 2019

Managed inbound and outbound customercalls
Assisted clientswith products and services
Resolved customer issues and complaints professionally
Maintained accurate customer records and information
Provided customersupport and follow-up services
Company industry:
Call Centers & Customer Care Outsourcing

Education

gmiage

January 2022

January 2022

Bachelor's degree, Business Administration And Commerce

Morocco

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate

Languages

English

Beginner

Arabic

Beginner

French

Beginner

Spanish

Beginner

Training and Certifications

Certifications
AWS Free Tier – Services Management Air Transport & Aviation Management
AWS Cloud Essentials
Economics Studies
Professional Training – Business Management Technician
Driving License category B